[Hiring] Senior Principal, Product Manager @Smarsh

Role Description

We are seeking a Sr. Principal, Product Manager to own the agentic and platform capabilities of the Conduct platform. This is a senior individual-contributor role. You will set product direction and do the work directly. You will not manage a team. You will lead through technical depth, a high craft bar, and influence across product and engineering.

The mandate has two connected halves:

• Define the API, MCP, and headless surfaces that let sophisticated customers and AI agents build on the platform rather than around it.
• Own the non-functional requirements, scale, performance, reliability, multi-tenancy, and security required by the largest regulated financial institutions.

You will own the product strategy, roadmap, and execution for this surface, partnering directly with Engineering, AI/ML, Data Science, Professional Services, and customer-facing organizations.

What you'll do?

• Platform and Agentic Product Strategy:
  • Own the strategy and roadmap for Conduct’s agentic and platform capabilities.
  • Define the API surface as product: alert queues, review actions, reason-code taxonomies, workflow configuration, and programmatic contracts.
  • Build the extensibility model for sophisticated customers and external systems.
  • Partner with the AI/ML product team on the boundary between the intelligence layer and the workflow layer.
• Non-Functional Requirements and Platform Readiness:
  • Own non-functional requirements as first-class product requirements.
  • Translate the diligence and regulatory-examination bar of the world's largest banks into a defensible non-functional roadmap.
• Agentic Workflows:
  • Define product requirements for agentic workflows such as review, analyst assist, auto-sampling, and automations.
  • Ensure every agent's action is captured, explainable, and defensible.
• Cross-Functional Leadership:
  • Partner with Engineering on capacity allocation, release readiness, and operational discipline.
  • Partner with AI/ML, Data Science, Professional Services, and Customer Experience to translate customer pain into defensible priorities.
  • Maintain a clear view of the competitive landscape and develop differentiated positioning.
• Technical Leadership and Influence:
  • Set the standard for platform and API/MCP product craft on the product team.
  • Mentor product managers on platform and agentic thinking.

Qualifications

• 10+ years of product management experience, with a track record of shipping product at enterprise scale.
• Demonstrated API and platform product ownership.
• Demonstrated non-functional requirements ownership.
• Experience building for both human and programmatic or agentic consumers.
• Experience with enterprise SaaS products in regulated industries.
• A track record of leading through technical authority and influence without formal reports.
• Strong written communication skills.
• Experience working in a cross-functional model with Engineering, Design, and Data Science.

Preferred Qualifications

• Prior experience in financial services, compliance, legal technology, or related domains.
• Experience commercializing AI or ML capabilities.
• Experience managing products with both a UI surface and a developer-facing surface simultaneously.
• Experience with agent frameworks, MCP, or bring-your-own-model style extensibility.

Benefits

• Healthcare insurance: medical, dental, and vision insurance, and a flexible spending account.
• Stock options.
• Personal time off: “take-what-you-need” time off policy and flexible work arrangements.
• 401K Match: 4% 401K match fully vested on day one.
• Sabbatical program after six years of service.
• Employee-recognition program for embodying core values.

Salary

$220,000 - $240,000 a year. The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.

Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description.

Smarsh is an equal opportunity and affirmative action employer.