[Hiring] Senior Manager, Technical Product Ownership @Cencora

Role Description

Under the direction of the IT Group Product Owner, the IT Product Lead – CRM serves as the technical lead and product owner for the CRM and client portal products supporting core Group Purchasing Organization (GPO) operations. This role is accountable for the end-to-end technology delivery of solutions built on Salesforce Service Cloud and Experience Cloud, including API integrations with other enterprise cloud platforms.

• Accountable for maintaining service costing and resource budgets for their product(s).
• Supports highly complex GPO business processes, including contract management, member relationships, and client portal operations.
• Provides coaching and guidance to a cross-functional team.
• Demonstrates general knowledge and capabilities in all areas of the operating model and application lifecycle management.

Qualifications

• Bachelor's degree in Computer Information Systems or another related field, or equivalent work experience.
• 7+ years in Information Technology in progressive levels of responsibility, with 2+ years in a leadership or team lead capacity preferred.
• Strong understanding of Salesforce Service Cloud and Experience Cloud, including platform architecture, declarative and programmatic development approaches, and Salesforce release management.
• Experience managing API integrations between Salesforce and other enterprise cloud platforms.
• Strong understanding of creating and maintaining technical backlogs and integrating architecture, new features, and technical debt improvements into a Product Roadmap.
• Experience supporting GPO operations, pharmaceutical distribution, or healthcare-related business processes preferred.
• Experience managing or supporting a client-facing portal built on Salesforce Experience Cloud preferred.
• High-level understanding of several components of IT such as: Product Management, Technical Architecture, Business Analysis, Testing, or Operations and Support.
• Some budgetary responsibility preferred.
• Excellent written and verbal communication skills, including the ability to respond effectively under pressure.

Requirements

• Strong leadership skills with the ability to provide technical direction to a cross-functional team.
• Self-motivated and self-directed with a bias toward action.
• Demonstrated ability to partner and collaborate across organizations to optimize outcomes.
• Working knowledge of product management methodology and Salesforce platform best practices.
• Strong understanding of SAFe Agile principles and methodology and their practical application within a development environment.
• Ability to prioritize workload and consistently meet commitments in a fast-paced environment.
• Ability to work across multiple groups within IT to ensure end-to-end performance of Salesforce-based solutions and integrations.
• Excellent interpersonal skills; must be comfortable working continually on a team with daily accountability for keeping commitments.
• Excellent written and oral communication, listening, and presentation skills.
• In-depth knowledge of GPO business operations and how CRM and portal technology enables them.
• Strong organizational skills with the ability to manage competing priorities.
• Ability to use good judgment in conveying status and problem escalation.
• Provides coaching and mentoring to team members on both product management and Salesforce technical topics.
• Knowledge of the cost basis for the service, including Salesforce licensing and integration platform costs.

Benefits

• Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, and family building support.
• Behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs, professional development resources, and opportunities to participate in mentorship programs.
• Employee resource groups, volunteer activities, and much more.

Company Description

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.