[Hiring] Senior Manager, SME Solutions Architecture @GitLab

Role Description

You'll build and lead the regional team of product Subject Matter Experts who win GitLab's most complex opportunities. Your team covers four product groups: Security & Compliance, Platform, Core DevSecOps, and AI & Competitive. You'll partner with regional sales leadership to decide where SMEs go, coach your team to technical wins, and make sure every engagement leaves the Account team stronger. This is a player-coach role. You'll stay close to the technology and step into critical deals yourself.

What you'll do

• Hire, develop and retain a regional team of SMEs across four product groups, with a clear growth path for each person.
• Run the regional engagement model with Account SA and Post-Sales leaders. Keep triage fast, coverage focused on the top opportunities, and the line between Account SA and SME ownership clear.
• Partner with regional sales leaders and AVPs on deal strategy, forecast calls and product-category plans.
• Review SME coverage weekly against the regional pipeline. Move capacity to where product-category commit and consumption are at risk.
• Step into strategic deals as an executive technical sponsor when the opportunity calls for it.
• Coach SMEs on PoV design, executive storytelling and competitive positioning. Hold a high bar for technical quality.
• Keep engagement and outcome data accurate in Salesforce so the team's impact is visible and measurable.
• Work with your peer regional managers and the Senior Director on shared assets, enablement programs and a consistent global playbook.
• Bring regional customer and competitive signals to Product and Engineering through the Senior Director.
• Build a team culture of trust, ownership and learning. Celebrate wins openly and treat misses as data.

Qualifications

• 5+ Years experience leading technical pre-sales, solutions architecture or consulting, including time leading teams of technical individual contributors.
• Hands-on depth in at least one of the four product groups, and enough breadth to coach across all four, including working fluency with AI-assisted development.
• A record of hiring and developing high-performing technical specialists or SAs.
• Experience partnering with sales leaders on enterprise forecasts, deal strategy and territory planning.
• Comfort with data. You can show how your team moves win rates, cycle times and consumption.
• Strong executive presence with customers and internal leaders.
• Experience leading through change, with clear and steady communication.
• Experience running an overlay or specialist team, or launching a new team or product category.

Requirements

• Regional product-category commit attainment and consumption growth.
• Technical win rate, PoV conversion and time to production use on SME-engaged opportunities.
• SME coverage of the top 10% of regional opportunities, and lead time from request to engagement.
• Account SA satisfaction with SME support.
• Team hiring, ramp time, engagement and retention.
• EAP Participation Rates for your given geography.

Benefits

• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support