[Hiring] Sr. AI Solution Architect @DigiCert

Role Description

You will embed with various business functions (Sales, Support, Finance, Legal, HR, Procurement, Marketing), learn how the work actually gets done, and build the AI solutions that change it:

• Automated workflows
• Agents on our systems of record
• AI-native tools wired into the platforms people already use

You work in a pod with a Senior Business Architect (who owns the problem framing and business case) and an operator from the function (who owns adoption). You own the solution: design, build, launch, measure, iterate.

This is not a research role and it is not a traditional software engineering seat. It is the person who can:

• Sit in a Finance close review on Monday
• Prototype an agent against NetSuite and Salesforce data by Wednesday
• Walk the CISO through the access model on Friday

You will be measured on production value the business can point to, not pilots.

Qualifications

• 5+ years building and shipping technical solutions in a business context: solutions engineering, business systems, integration, automation, or forward-deployed work.
• 2+ years hands-on with LLM-based systems in production or near-production: agent frameworks, retrieval, tool calling, prompt and evaluation design.
• Working proficiency in Python or JavaScript and comfort with APIs, webhooks, data pipelines, and authentication (OAuth, SSO, role-based access).
• Experience with enterprise platforms: Salesforce, Microsoft 365, NetSuite, Jira, and modern data warehouses.
• A track record of working directly with non-technical teams and translating messy processes into working systems.
• Judgment in security- and compliance-sensitive environments.
• Clear written and spoken communication.

Requirements

• Design the services that help regular employees use AI well: templates, guided workflows, office hours, a path from "I have an idea" to "it runs in production."
• Coach power users so workflows outlive the person who built them.
• Serve as the technical reviewer in DigiCert's AI intake and governance process.
• Assess proposed use cases for data exposure, security posture, and feasibility.
• Instrument what you build with a baseline, a metric, and a dashboard.

Benefits

• Competitive compensation and comprehensive health, dental, and vision coverage
• Retirement savings programs with company matching (401(k) or RRSP)
• Generous paid time off, including holidays, and vacation
• Paid parental leave and family support benefits
• Life and disability coverage
• Flexible spending and health savings options (where applicable)
• Health and wellness support, including gym reimbursement and wellness programs
• Employee Assistance Program with 24/7 confidential support for employees and families
• Education assistance and professional development opportunities
• Access to LinkedIn Learning and continuous learning resources
• Employee referral bonus program and additional company perks and discounts
• Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues
• Business travel insurance and global employee support programs