[Hiring] Senior Manager, Product Solutions and Patient Services @Viatris

Role Description

The Senior Manager, Product Solutions and Patient Services role will make an impact by:

• Supporting the development and execution of long-term patient services strategy aligned with organizational and brand priorities, ensuring scalability, innovation, and measurable outcomes.
• Managing analytics and operational components of patient hub services programs, including updating and maintaining performance dashboards and HUB data interpretation for assessing hub program utilization and performance against defined KPIs.
• Meeting with Viatris and external vendor stakeholders to communicate program issues and escalate situations appropriately, which may include site visits to vendors and customer sites.
• Assisting in the development of applicable SOWs/SOPs.
• Working cross-functionally with Marketing and other teams to develop and maintain internal and external patient support program communication materials and resources, ensuring that approved versions of program communications are utilized.
• Acting as a single point of contact for specific sales forces, troubleshooting customer issues, ensuring customer-facing roles understand how their program works, and defining measurable goals for sales to maximize pull-through.
• Working with vendor partners to assess service levels, staffing models, and capabilities needed for current and upcoming services.
• Managing associated vendors and program offerings to ensure a comprehensive service offering, including copay, PAP, prior-authorization, reimbursement, and other related areas.
• Assisting or leading the contracting, materials development/approval, and implementation steps necessary for new programs for select products, including understanding competitive program requirements and establishing appropriate program rules.
• Monitoring program utilization, invoice tracking/approval, and other activities related to managing new and/or existing copay programs, including creating and distributing internal program performance updates.
• Working cross-functionally with Legal, Compliance, and other appropriate teams to track industry, regulatory, and other factors that could impact Viatris’ copay program business rules, revising the program rules as appropriate.
• Providing the appropriate program data internally/externally as needed for monitoring purposes.
• Being the internal subject matter expert for all programs, including training/educating internal teams and new hires.
• Supporting additional programs and/or product launches from a product solution and/or patient services perspective.

Qualifications

• Bachelor's degree required (business/management, healthcare discipline, or life sciences preferred).
• 4-7 years' experience working in/with managing and/or supporting patient support.
• Experience using data to diagnose, isolate, and resolve complex issues.
• Experience launching new products within Women’s Health, pain, ophthalmology, cardiology, and/or SLE.
• Knowledge of pharmacy and/or medical benefit reimbursement, billing/coding, buy and bill, insurance plans including Medicaid and Medicare Part D, payer trends, and financial assistance programs.
• Ability to understand the patient and provider support experience.
• Ability to read and interpret complex business and/or technical documents.
• Ability to write comprehensive reports and detailed business correspondence.
• Ability to work with groups of people and communicate known concepts.
• Proficiency in speaking, comprehending, reading, and writing English.
• Ability to perform computations such as percentages, ratios, and rates.
• Ability to solve problems with complex variables through non-standardized solutions.
• Normal office situation/remote.

Requirements

• Proficiency in speaking, comprehending, reading, and writing English is required.

Benefits

• Competitive salaries.
• Inclusive environment where you can use your experiences, perspectives, and skills to help make an impact on the lives of others.

Company Description

Viatris is a global healthcare company uniquely positioned to bridge the traditional divide between generics and brands, combining the best of both to more holistically address healthcare needs globally. With a mission to empower people worldwide to live healthier at every stage of life, we provide access at scale, currently supplying high-quality medicines to approximately 1 billion patients around the world annually.