[Hiring] Senior Go-To-Market Program Manager @BlackCloak

Role Description

BlackCloak is building a new delivery model for Go-To-Market (GTM) Operations, and we’re looking for a Senior GTM Program Manager to make it run. Reporting to the head of GTM Operations, you’ll own the programs that connect our GTM strategy to our field teams.

• Help design, launch and run the new GTM Operations delivery model, including intake, prioritization, planning and status reporting.
• Own the GTM Ops work intake process: triage requests from sales and marketing, define scope and level of effort, and keep the backlog prioritized.
• Build and maintain the GTM Ops roadmap, project plans and timelines, making trade-offs visible to leadership.
• Run the team's operating cadence: weekly priorities, project reviews, and monthly or quarterly updates to sales and marketing leadership.
• Manage cross-functional programs from kickoff to close, with clear owners, milestones, risks and success measures.
• Create and maintain playbooks, templates and documentation so the team works the same way every time.

Vendor Management

• Lead vendor evaluations and selection, including requirements gathering, demos, scorecards and business cases.
• Maintain a vendor inventory with renewal dates, spend, owners and usage, and flag consolidation or savings opportunities.
• Track vendor deliverables against agreed scope and deadlines, check work for quality, and escalate quickly when timelines or standards slip.
• Run regular vendor business reviews and hold partners accountable for outcomes and value delivered.

Change Management and Adoption

• Plan and lead the rollout of new GTM processes, programs and tools, from stakeholder alignment through launch.
• Write and deliver change communications, training plans and launch materials for sales and marketing teams.
• Define adoption goals for each rollout, track them after launch, and act on gaps through follow-up training and feedback loops.
• Gather field feedback and turn it into improvements, acting as a trusted voice between the field and GTM Operations.

Field Marketing Enablement

• Partner with Field Marketing and Sales to plan and execute regional programs, events and executive engagements.
• Build repeatable field marketing processes: event planning checklists, budget tracking, timelines and post-event follow-up.
• Coordinate with sales leaders and account teams so field programs target the right accounts and have clear follow-up plans.
• Track field program performance (attendance, pipeline influenced, cost per opportunity) and share results with leadership.

What Success Looks Like in Your First 90 Days

• First 30 days: Learn our GTM teams, vendors, and active projects, and document how work is requested and prioritized today.
• First 60 days: Launch the GTM Ops intake and prioritization process, with a single backlog and a regular review cadence with sales and marketing leaders, and complete a vendor inventory with renewal dates and spend.
• First 90 days: Lead at least one rollout from launch to measured adoption, and run field marketing programs on a repeatable planning and reporting process.

Qualifications

• 5+ years of experience in program management, GTM operations, marketing operations, sales strategy, or a related role at a B2B company.
• A proven track record of running cross-functional programs that involve sales, marketing, and outside partners.
• Hands-on vendor management experience, including evaluations, renewals, negotiations, and performance reviews.
• Experience leading change: rolling out new processes or programs and driving adoption with sales or marketing teams.
• Strong organization and prioritization skills, with the judgment to know which workstreams matter most.
• Clear written and verbal communication, including updates and presentations for senior leaders.
• Comfort with project management tools such as Asana, Monday, or Smartsheet, and a working knowledge of how CRM and marketing tools support the funnel.
• An entrepreneurial mindset and a desire to grow with a fast-moving company.

Bonus Points If You Have

• Experience supporting field marketing, events, or ABM programs.
• Experience in cybersecurity, SaaS, or another B2B technology company.
• Formal training in program or change management (PMP, Prosci, Agile, or similar).
• Experience helping stand up a new team, operating model, or intake process.
• Early- or mid-stage company experience.

Benefits

• 100% Remote Company, within the USA
• Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents.
• Health Savings Account with company contribution for eligible medical plans.
• Flexible Vacation Plan
• 10 Paid Company Holidays
• 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
• 401k with Traditional and Roth options, including employer match.
• Company Equity
• Paid Parental and Pregnancy Recovery Leave
• Company and team off-sites and virtual events throughout the year
• Home office stipend