[Hiring] Senior Director, Product & Solutions @Zepto

Role Description

We're looking for a Senior Director, Product & Solutions to lead our combined Product and Solutions team, connecting company strategy, customer insight and technical judgement to deliver focused priorities, high-quality products and excellent customer experiences.

Reporting to the Chief Product Officer (CPO), this is a hands-on role. As the CPO's 2IC, you'll set the pace for prioritisation and delivery, working closely with customers, engineering, commercial and our executive team.

Working in a scale-up means you get the opportunity to flex your skills in a variety of ways. You can, however, expect your day to day to be involved in the following:

• Set Zepto’s product direction:
  • Turn company strategy and customer reality into a clear, coherent product direction that every Zeptonian understands and gets behind, owning portfolio sequencing and the hard calls on trade-offs.
• Build one integrated team:
  • Bring Product and Solutions together as one customer-informed team, making ownership visible and ensuring solutions engineering input shapes product decisions as early as customer insight does.
• Create operating rhythm:
  • Establish a lightweight operating cadence that improves decision speed, focus and delivery predictability, removing ambiguity and unblocking work across the organisation.
• Own the escalation path:
  • Support world-class demos, proof of concepts and technical discovery, and step in on complex customer implementations that need deeper architectural or executive support.
• Coach and grow the team:
  • Develop a high-agency team of product and solutions professionals, hiring against a high bar for ownership, technical capability and customer understanding, and building a credible senior IC path.
• Stay close to the work:
  • Personally own at least one difficult, high-leverage problem at a time, and represent the CPO and Zepto at conferences, on panels and in public as required.
• AI Adoption & Process Scalability:
  • Play a hands-on role in integrating AI into how we work — embracing the setup, documentation, and cross-team alignment of AI tools so our processes are scalable, structured, efficient and built to last beyond any one person.

Qualifications

• Material experience across both product and solutions / technical delivery functions in a technically complex environment. Payment’s experience is a bonus.
• A track record of taking products or significant product areas from problem definition through delivery and iteration, and owning the outcome - not just the process.
• Enough technical fluency to operate credibly among engineers: comfortable with GitHub branches and pull requests, and using AI-enabled tools to investigate how a system works.
• Confidence discussing architecture, security, performance, reliability, APIs, data flows and integration patterns - in live customer troubleshooting as much as internal design reviews.
• Experience managing and developing senior people, including growing someone into a materially larger role.
• Strong product judgement, commercial range, and clear written and verbal communication with a bias toward decisions and action.

Benefits

• Join a Talented Team: Work with world-class talent and leaders who support career growth.
• Flexible Work: A remote-first work culture, with the opportunity to work anywhere in Australia. You’ll also get access to premium co-working spaces and a Byron, Sydney & Melbourne Hub.
• Paid Parental Leave: 12 weeks Paid Parental Leave for primary caregivers and 4 weeks for secondary caregivers.
• Wellbeing Focus: Access to Zepto’s Wellbeing Menu, which includes 3 x paid Wellbeing Days per year and access to an Employee Assistance Program.
• Annual Learning Budget: An individual learning budget, and 4 x paid Growth & Impact Days annually to focus on professional development.
• Remote-Work Support: A $500 Remote Work Budget to set up your home office upon commencement, and $300 annually from your 2nd Zeptoversary.

Company Description

Headquartered in beautiful Byron Bay, Zepto has an inspiring founder story and is a customer-focused, culture-first organisation. You’ll be joining a team that champions curiosity and a pioneering perspective, and thrives in a fast-moving sector.