[Hiring] Senior Director, Product Management @The Cigna Group

Role Description

The job profile for this position is Product Management Senior Director, which is a Band 5 Management Career Track Role.

As the Senior Director, Regulated Markets Client & Market Strategy, you will lead the vision, strategy, and execution for key Medicare-related product lines, including:

• Employer Group Waiver Plans (EGWP)
• Medicare Prescription Payment Plan (M3P)
• Retiree Drug Subsidy (RDS) program

In this role, you will:

• Shape the future of regulated market solutions by partnering with clients, vendors, and internal teams.
• Deliver exceptional service, drive business growth, ensure regulatory compliance, and create meaningful value for customers.
• Lead high-performing teams, influence enterprise strategy, and help advance innovative solutions that improve operational performance and client outcomes.

Responsibilities

• Develop and execute the long-term strategy for EGWP, M3P, and RDS products, ensuring alignment with enterprise growth, client retention, and profitability goals.
• Lead end-to-end product and operational execution, delivering compliant, efficient, and scalable solutions for clients and members.
• Drive business performance by owning financial results, including revenue, margin, expense management, and overall product sustainability.
• Build strong partnerships with internal stakeholders, clients, and external vendors to deliver seamless service and a consistent customer experience.
• Establish vendor strategies and performance expectations that support operational excellence, compliance, and business objectives.
• Guide large-scale initiatives that require coordination across multiple functions, systems, and stakeholders.
• Ensure successful execution of critical operational activities, including enrollment, billing, implementations, audits, reporting, member support, and technology enhancements.
• Provide strategic oversight of regulated market operations while anticipating industry, regulatory, and client needs.
• Identify opportunities to improve processes, enhance efficiency, and leverage emerging technologies, including AI-enabled solutions.
• Shape the future direction and market positioning of EGWP offerings through multi-year planning and innovation.
• Lead efforts that support STAR Ratings performance, quality outcomes, adherence initiatives, and CMS performance measures for EGWP PDP products.
• Develop and inspire Directors and their teams, fostering accountability, collaboration, operational excellence, and continuous growth.
• Serve as a trusted advisor to senior leaders by providing insights, recommendations, and solutions that support strategic decision-making.

Qualifications

• 10+ years of experience in regulated healthcare, Medicare, pharmacy benefit management (PBM), health plans, insurance operations, or a related field.
• Deep knowledge of Medicare programs, EGWP, PDP, M3P, RDS, and other regulated healthcare environments.
• Proven experience leading complex operational, product, or client-facing functions with significant business impact.
• Strong understanding of regulatory requirements and the ability to translate them into effective business strategies and operational practices.
• Demonstrated success leading large, cross-functional initiatives involving multiple stakeholders and competing priorities.
• Experience managing financial performance, business results, and operational budgets.
• Outstanding communication, relationship-building, and influencing skills with the ability to engage senior executives, clients, and partners.
• Experience leading, developing, and motivating high-performing teams.
• Strong organizational, analytical, and problem-solving skills with a focus on delivering quality outcomes.

Preferred Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Finance, or a related field.
• Master's degree in Business Administration, Healthcare Administration, or a related field.
• Experience overseeing vendor relationships and complex service delivery models.
• Knowledge of Medicare STAR Ratings programs and quality performance initiatives.
• Experience identifying and implementing technology, automation, or AI-driven process improvements.
• Executive presence with experience presenting business strategies and recommendations to senior leadership.

Requirements

• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Benefits

• Annual salary of 177,800 - 296,300 USD / yearly, depending on relevant factors, including experience and geographic location.
• Eligible to participate in an annual bonus plan and long-term incentive plan.
• Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs.
• 401(k), company paid life insurance, tuition reimbursement.
• A minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.