[Hiring] Associate Director, Product Management @Humana

Role Description

The Associate Director, Product Management leads the Product Management function for Associate Technology Experience (ATX), developing product talent and strengthening the practices, capabilities, and operating model needed to deliver measurable associate and business outcomes. This leader guides Product Managers in discovery, prioritization, roadmap development, data-driven decision-making, and product performance measurement.

Working across Engineering, Design, Research, Analytics, Operations, and other partners, the Associate Director improves how product teams identify opportunities, prioritize investments, and deliver value. Success is measured by stronger product teams, better product decisions and outcomes, and a more mature and effective Product Management organization.

Key Responsibilities:

• Lead the Product Management function for Associate Technology Experience (ATX), establishing clear expectations, standards, and accountability for the product team.
• Develop, coach, and grow a high-performing team of Product Managers through hiring, performance management, mentorship, and career development.
• Improve the quality and consistency of product discovery, roadmap development, prioritization, and product decision-making, ensuring teams focus on the highest-value opportunities for associates and the business.
• Advance product management maturity by defining and evolving product practices, operating mechanisms, governance, and ways of working that improve effectiveness, transparency, and organizational alignment.
• Strengthen the integration of customer research, experience measurement, analytics, operational insights, and market trends into product decisions, prioritization, and investment recommendations.
• Establish and continuously evolve the product performance framework for ATX, defining outcome measures, product health indicators, adoption metrics, customer experience signals, and operational measures.
• Strengthen product go-to-market and lifecycle practices by ensuring new capabilities are effectively communicated, customer impacts are understood, adoption strategies are defined, and product value is clearly demonstrated.
• Partner closely with Engineering, Design, Research, Analytics, Operations, and other cross-functional leaders to align priorities, inform tradeoff decisions, and improve product outcomes.
• Provide product leadership and recommendations that inform strategic planning, roadmap direction, and organizational priorities while ensuring product teams remain aligned to ATX objectives.

Qualifications

• Bachelor's degree.
• 8+ years of progressive experience in Product Management, including responsibility for product discovery, roadmap development, prioritization, stakeholder alignment, and measurement of customer and business outcomes.
• 3+ years of people leadership experience, including coaching, performance management, talent development, and building high-performing teams.
• Experience leading Product Managers responsible for enterprise technology products, services, or platforms, including products that are configured, integrated, or enabled through third-party technologies and vendor solutions.
• Demonstrated success advancing product management maturity through the development of product practices, operating models, governance, performance measurement, and talent capabilities.
• Experience building and scaling product organizations that use customer insights, experience data, analytics, and outcome measures to inform product decisions and prioritization.
• Demonstrated ability to define, monitor, and use product health metrics, adoption measures, customer experience indicators, and business outcomes to evaluate performance and guide investment decisions.
• Experience partnering with Engineering, Design, Research, Analytics, and Operations leaders to align priorities and improve product outcomes.
• Proven ability to influence stakeholders and build alignment across complex, matrixed organizations.
• Strong strategic thinking, problem-solving, and decision-making skills with the ability to balance customer needs, business objectives, operational considerations, and technical constraints.
• Exceptional written, verbal, and executive communication skills.

Requirements

• Typically requires Bachelor’s Degree or equivalent, 6+ years of product management and 3+ years of management experience.
• Work at Home Requirements: Minimum download speed of 25 Mbps and upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Travel: Occasional travel to Humana's offices for training or meetings may be required.

Benefits

• Competitive benefits that support whole-person well-being.
• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.