[Hiring] School of Product Management - Accelerator Mentor @Udacity

Role Description

Accelerator mentors are industry professionals who provide world-class technical support to our learners in their Nanodegree journey. All our session leads are handpicked through a rigorous selection process so that we can truly be #studentfirst.

• Meet virtually on a weekly basis with students for 1:1 sessions, activities, and deep dive sessions.

Qualifications

• Fluency in English, both written and spoken.
• 4+ years of working experience related to the following skillsets:
• Product Analysis & Growth Loops
• Growth strategy and experimentation
• Product strategy
• A/B testing
• Funnel and cohort analysis
• Customer acquisition and retention
• LTV and churn optimization
• Monetization strategy and pricing
• User and buyer persona development
• UX optimization and journey mapping
• Channel strategy
• Data-driven decision-making
• Graduate from a Udacity Nanodegree Program is an added plus.
• Experience teaching technical concepts and public speaking.
• Experience organizing technical talks or webinars.
• Positive character, trusted by the students, creating emotional ties in the group.
• Existing tech network and experience in technical conversations & discussions.
• Flexibility at their current job to take this challenge part-time as an external contractor.

Responsibilities

• Provide technical support for students daily over an online community forum.
• Answer questions around course content over the forum and facilitate content for students who get stuck in learning.
• Participate in organizing community activities in coordination with the forum’s admin to ensure a fun and engaging learning environment and to help in improving students’ progress (such as online webinars, technical quizzes, technical challenges, etc.).
• Share interesting extracurricular information over its dedicated categories, such as content-related news articles and useful resources to enrich the personal and professional aspects of the community.
• Attend regular online meetings/office hours with Udacity representatives through Zoom, the online forum, or other mediums if needed.
• Be responsive over close groups and discussions with Udacity representatives.
• Encourage engagement through discussions, webinars, and technical activities.
• Redirect learners to appropriate support channels and escalate issues to the Mentor Operations team when needed.

Benefits

• Earn additional income working from the comfort of your own home.
• Contribute to a vibrant, international student community.
• Stay updated with the latest in cutting-edge technologies.