[Hiring] Product Researcher @Pathstream

Role Description

Pathstream is seeking a Product Researcher to uncover insights that help us improve our product, expand our business, and progress towards our mission. This role will sit within our Product & Design department and will work closely with product managers, designers, and teams across the company.

We believe that building a successful product and business today requires being highly intentional about understanding our clients and users and how we can best serve them. This role will drive that forward and thus empower all of the teams building the product at Pathstream.

What You'll Do

• Work cross-functionally to build knowledge about our market, users, and more.
• Build and maintain a pipeline of subject matter expert advisors.
• Run a variety of research studies that inform product and curriculum decisions.
• Keep research operations organized so that findings are accessible to the team.
• Work with Product and Design teams to ground feature decisions in real user behavior.
• Run studies that inform what gets built and validate it once it ships.
• Collaborate with Learning Experience Design team to ensure courses teach relevant skills.
• Support GTM teams to surface intel that will help diagnose client needs and address pain points.

Research and Analysis

• Plan, conduct, and synthesize research, including:
• Support early stage exploration of new product areas to understand key pain points/opportunity areas among users.
• Run usability testing on product features before release, identifying areas for improvement.
• Support early stage exploration of new industries.
• Gather input on curriculum from subject matter experts and identify ways to tailor or improve effectiveness.
• Monitor features and curriculum after release to gather insights via quantitative user data, surveys, user interviews, etc.

Research Operations

• Contribute to designing product research processes, identifying automation or process changes to increase efficiency.
• Build expert advisor network by sourcing and screening subject matter expert advisors.
• Organize research files and findings for accessibility to the Pathstream team.
• Manage logistics behind research efforts, including scheduling and compensation.

Collaborate

• Weigh in on how to address specific insights raised in initial research.
• Hold relationships with subject matter experts and advisors, coordinating communication between advisors and Pathstream stakeholders.
• Serve as a responsive “voice of the customer” for various teams as they build and test new user experiences.

Qualifications

• 3+ years experience in research, data, insights roles such as consulting, venture or impact investing, user research, or similar work.
• Comfortable working from limited information and familiar with qualitative and quantitative research methods.
• Experience operating in a startup or on a small team with an ownership mindset.
• Experience synthesizing research into actionable insights.
• Experience with ideating and implementing research operations.
• (Bonus) Existing knowledge or experience researching the financial services industry, frontline workers, or both.
• (Bonus) Experience using latest AI tools relevant to product research and design.

Benefits

• Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback.
• Strong sense of ownership and strategic work that impacts our product, users, colleagues, business, and world.
• Competitive salary commensurate with experience and geographic location:
• Tier 1 (NYC metro, San Francisco): $150K-$170K
• Tier 2: $130K-155K
• Tier 3: $115K-140K
• Comprehensive benefits package.
• Optional supplemental life insurance.
• 100% employer-paid medical, dental, and vision insurance coverage for you and 50% for your partner/spouse and dependents.
• Flexible spending account (health).
• Employee Assistance Program (mental health, financial health, legal support, and more).
• Free access to wellbeing apps like Ginger and Headspace.
• Flexible paid time off and 13 paid holidays.
• Generous paid parental leave.
• Short and long-term disability insurance (100% company paid).
• Annual professional development budget.
• Company-provided laptop.
• Remote-first culture.
• Life insurance (100% company paid).
• 401(k).
• Discounted pet insurance.

Commitment to Diversity and Inclusion

Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We need a diverse team that can bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders we seek to serve. As such, Pathstream is an equal opportunity employer. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.