[Hiring] Staff Product Manager @Block

Role Description

Ordering directly from a restaurant or retail shop should be intuitive and feel dependable. Customers should know where their order is, hear about and easily follow updates, and get help quickly when something goes wrong.

We’re hiring a Product Manager to own that experience at Square, across food ordering and retail ecommerce. You’ll build customer experiences and seller tools for pickup, delivery, and shipping, helping businesses earn trust and bring customers back.

The problems are concrete:

• How do you follow an order’s progress?
• What should happen when a delivery runs late or an item goes missing?
• How do you make a refund clear, or give a seller an easy way to make things right?

You’ll own the experience from the moment an order is placed through its arrival and any help needed afterward.

We’re looking for someone with a strong product sense who notices where people get confused, knows when to simplify, and cares about the details that build confidence. You’ll spend time with customers and sellers, work closely with design and engineering, and turn those insights into products that customers trust and repeatedly come back to for their next purchase.

Qualifications

• 6+ years of product management experience.
• Consumer product judgment.
• Hands-on building with AI.
• Taste and craft.
• Strategy and prioritization.
• Customer research and analytical judgment.
• Leadership across teams.
• Relevant experience.

Requirements

• Own the strategy and priorities.
• Bring the work together.
• Design and define user experiences.
• Help the team scale through automation.
• Set the quality bar and guide important decisions.
• Prototype and ship improvements yourself.
• Own the outcomes.

Benefits

• Remote work.
• Medical insurance.
• Flexible time off.
• Retirement savings plans.
• Modern family planning.

Company Description

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people.

• Square makes commerce and financial services accessible to sellers.
• Cash App is the easy way to spend, send, and store money.
• Afterpay is transforming the way customers manage their spending over time.
• TIDAL is a music platform that empowers artists to thrive as entrepreneurs.
• Bitkey is a simple self-custody wallet built for bitcoin.
• Proto is a suite of bitcoin mining products and services.