[Hiring] Product Operations Analyst @Elevance Health

Role Description

We are seeking a Product Operations Analyst to support the efficiency, coordination, and effectiveness of our product development processes. In this role, you will collaborate with cross-functional teams, including Product, Engineering, Analytics, Learning & Development, Clinical Operations, and Customer Success, to optimize the processes, tools, and workflows that enable high-quality technology delivery. The Product Operations Analyst will help ensure our technology solutions are reliable, scalable, and aligned with the needs of our care teams and providers.

How you will make an impact:

• Product Operations and Execution Support
  • Own the systems and tools that support day-to-day product development and delivery, including measuring product adoption and driving end-user awareness of new and existing functionality through our Product Analytics Suite (Freshpaint, Mixpanel, Chameleon).
  • Support backlog grooming, release readiness, and delivery tracking by working closely with product managers and engineering leads.
  • Help document and improve product operations processes, including intake, prioritization, release tracking, user suggestions, and change management.
  • Coordinate cross-functional activities to keep product initiatives on track and ensure clear communication between teams.
  • Create and maintain product documentation and help facilitate internal training and rollout coordination for new releases.
  • Manage relationships with key product tool vendors, including contracts, licensing, renewals, and support escalations.
• Systems Mapping and Monitoring
  • Monitor the health of key systems and integrations using dashboards and feedback loops, escalating issues when risks or errors are detected.
  • Collaborate with engineering and product to define alerting and triage workflows for system incidents or downtime.
• Insights and Performance Visibility
  • Maintain dashboards and reports to provide visibility into product delivery progress, adoption trends, and key operational metrics.
  • Track and share product engagement and issue trends to support prioritization and product decision-making.

Qualifications

• Requires a BA/BS and a minimum of 3 years of related business analysis experience, or any combination of education and experience that provides an equivalent background.
• 3–6 years of experience in product operations, product/program management, technical writing, or business operations within healthcare or technology.
• Proficiency with project and product management tools such as Jira, GitHub, Asana, or Smartsheet.
• Experience developing dashboards and reports using tools such as Metabase, Tableau, or SQL to support data-driven decisions.
• Strong organizational, analytical, and communication skills, with the ability to collaborate across teams and manage competing priorities.
• Experience with workflow mapping, process documentation, and end-user training materials.
• Familiarity with knowledge management and in-app education tools such as GitBook, Chameleon, or similar platforms.
• Experience supporting healthcare technology, preferably in value-based care, and working with third-party vendors or integrations.
• Ability to adapt and thrive in a fast-paced, evolving environment.

Requirements

• Non-Management Exempt
• 1st Shift (United States of America)
• Job Family: BSP > Business Support

Benefits

• Market-competitive total rewards including merit increases, paid holidays, and Paid Time Off.
• Incentive bonus programs (unless covered by a collective bargaining agreement).
• Medical, dental, and vision benefits.
• Short and long term disability benefits.
• 401(k) + match.
• Stock purchase plan.
• Life insurance.
• Wellness programs and financial education resources.