[Hiring] Product Operations Manager @Vesta Innovations Inc.

Role Description

Vesta has found product-market fit, and the team is growing fast. As we grow, it gets harder to keep the people who build the product (product, engineering, design) connected to the people who work with customers every day (implementations, support, sales). You'll own that connection, in both directions, by designing the processes that make it work:

• Customer-facing teams always know what's shipping, what's changing, and why.
• The product development team hears what customers are running into, clearly and in a form they can act on.
• Run processes with AI-powered workflows that keep information moving on its own, not by adding meetings.

What you'll own:

• From product to customer-facing teams:
  • Design and run the processes that keep customer-facing teams informed about what's shipping, what's changing, and why: launch readiness, release notes, roadmap updates, and the enablement implementations, support, and sales need before a change reaches customers.
  • Early access with customers and closing the loop on how each launch went.
• From customer-facing teams to product:
  • Design and run the intake process for customer issues, requests, and feedback from implementations, support, and sales.
  • Capture, triage, and route issues so they reach the right PM clearly and with the context needed to act.
  • Ensure the people who raised them hear back on what happened.
  • Spot patterns across customers and make sure the product development team sees them.
• AI-powered workflows:
  • Build and maintain the agents and automations that keep information moving in both directions (triage, release notes, roadmaps, feedback synthesis).
  • Turn them into reusable patterns the whole company relies on.

In your first few months, you might:

• Build a launch-readiness process and run the next major release through it.
• Set up a clear path for customer issues and requests to reach the right PM, and for answers to flow back to the person who asked.
• Ship an AI workflow that turns what's shipping into release notes and briefings for implementations, support, and sales.

Qualifications

• Proactive and resourceful.
• Strong process designer with experience in cross-team processes.
• Systems thinker who prefers fewer, better processes.
• Hands-on with AI, comfortable with prompts, scripts, APIs, and integrations.
• Familiar with tools like Linear, Notion, Slack, and Zendesk.
• Clear and concise communicator, both verbally and in writing.
• Ability to earn trust without authority.
• Experience in product operations, program management, or a similar role at a B2B software company.
• Bonus points for experience running launches for enterprise customers.

Benefits

• Robust medical, vision, & dental coverage (~100% of employee premiums covered).
• FSA plan offering.
• 401(K) plan offering.
• Meaningful parental leave - 16 weeks fully paid for all new parents, birthing & non-birthing parents (applies to adoptions as well!).
• Remote-first culture with a physical hub in the Bay area & New York!
• Generous Work From Anywhere & Wellness Benefits.
• Monthly cell & wifi stipend.
• Monthly Doordash benefits.
• Open & encouraged flexible time off.
• Company offsites to get to know the team!