[Hiring] Product Operations Manager @Onebrief

Role Description

As a Product Operations Manager at Onebrief, you own whether the deployed product works the way we intend. You connect customers, product, engineering, infrastructure, and go-to-market teams. You build the systems, data pipelines, and automations that help us ship with confidence in high-stakes, mission-critical environments. This is a hands-on, technical role. You will build 0→1 processes and tools, and use AI and automation to run them at scale.

What you will achieve

• Signal & Insight:
  • Build customer feedback channels and usage and satisfaction measures (feature-usage telemetry, NPS/CSAT), and turn that data into roadmap input.
  • Build dashboards for exec, support, and engineering, with automated self-checks so they stay accurate without manual audits.
• Reliability:
  • Own the bug database, including intake, triage, severity levels, resolution targets, and a regular review cadence. Drive the top customer-impacting issues to resolution.
  • Define and ship in-product quality-of-service measures (load delays, timeouts, crashes, failed logins), and work with InfraSec to plan STIG, POA&M, and security fixes into the roadmap.
• Release Governance:
  • Define entry and exit criteria, sign-off owners, and rollback triggers for Pilot, Early Access, and General Availability. Own feature flags, rollback procedures, and release notes.
  • Keep one shared view of what is shipping, to whom, and when, and report it weekly in CR OpSync. Bring InfraSec in early on high-side and ATO impacts, and produce enablement materials for Sales and Customer Relations.
• Process & Tooling:
  • Run clean operating rhythms across Linear, Jira, Confluence, GitHub, Slack, and Notion. Define how customer issues are weighed against new feature work, and who communicates when something breaks or ships.
  • Measure how well we execute using resolution time, escape rate, regression rate, and mean time to recovery (MTTR).
• Planning & Launches:
  • Facilitate quarterly planning, roadmap alignment, and cross-team dependencies.
  • Work with Product Marketing and GTM leadership to run launches and Early Access and beta programs, and make it clear to everyone at Onebrief what Product is working on, why it matters, and how it's going.

How you'll operate

• Discover, build, connect, communicate.
• Build with AI.
• Be the "PM of PMs."
• Turn signals into decisions.
• Work across the org.

Qualifications

• Bachelor's degree or equivalent experience
• 3+ years in product operations, product management, technical program management, or release management in B2B/SaaS
• Active SECRET clearance or higher
• A track record of building 0→1 processes and scaling them
• Strong data skills: you can pull, analyze, and present data (SQL or similar, dashboards, product analytics)
• Hands-on AI experience: you have built or used prompts, agents, and automations to improve real workflows
• Working knowledge of release practices: feature flags, staged rollouts, rollback, and release notes
• Experience with bug tracking and triage, including severity levels and resolution targets
• Experience with Jira, Confluence, Linear, GitHub, Slack, and Notion, or similar tools
• Experience running launches, early access or beta programs, and customer feedback loops
• Clear written and verbal communication, including recorded walkthroughs and documentation

Preferred

• Military, government, or national security experience
• Familiarity with STIGs, POA&Ms, ATO, and secure or air-gapped deployments
• Experience with product telemetry, observability, or quality-of-service measures
• Experience with MCP, API integrations, or scripting to automate workflows
• Experience with tool migrations (for example, moving to Atlassian) while keeping processes intact
• Experience working with multiple teams to set one standard process

Requirements

• You must have an active SECRET clearance or higher, and be willing to travel domestically or internationally when needed.
• You mix good judgment with strong follow-through, and you balance user empathy with data.
• You care about building tools that work in real, time-sensitive situations.
• You are comfortable setting up structure when things are unclear, and you can hold your ground when a process needs to be enforced.

Company Description