[Hiring] Product Manager, Pharmacy Platform @Bask Health

Role Description

We're looking for a Product Manager, Pharmacy Platform to own and improve the software experiences that connect clinical care with pharmacy fulfillment across Bask's telehealth platform.

• Own product initiatives across Bask's pharmacy integrations, prescription routing, fulfillment workflows, and exception management.
• Help define and execute the product roadmap for pharmacy platform capabilities.
• Work with pharmacy partners, clinical operations, and internal teams to understand fulfillment processes and identify opportunities for improvement.
• Improve how prescription information moves between clinical workflows, pharmacy systems, and fulfillment processes.
• Develop clear workflows for prescription routing, order status tracking, and fulfillment coordination.
• Identify and address integration failures, incomplete information, processing delays, and other fulfillment exceptions.
• Partner with engineering teams to translate operational needs into clear product requirements and technical specifications.
• Work with engineers to understand APIs, third-party integrations, data flows, and technical implementation tradeoffs.
• Improve visibility into prescription and fulfillment statuses so internal teams can identify and resolve issues efficiently.
• Collaborate with clinical product teams to ensure pharmacy workflows accurately reflect prescribing decisions and relevant patient information.
• Coordinate with Patient Experience teams to ensure appropriate fulfillment updates are reflected in patient-facing experiences.
• Work with pharmacy and compliance stakeholders to account for applicable operational, privacy, and regulatory requirements.
• Define and monitor metrics such as routing success, integration reliability, fulfillment turnaround times, exception rates, and workflow completion.
• Gather partner feedback, review operational data, and use findings to prioritize improvements.
• Lead assigned product initiatives through discovery, development, testing, launch, and iteration.
• Take ownership of product outcomes and continuously improve pharmacy platform reliability and efficiency.

Qualifications

• 2+ years of professional product management experience building and shipping software products.
• At least 1 year of JavaScript/TypeScript experience.
• At least 1 year of professional experience in an engineering role.
• Ability to read and write code, understand technical implementation details, and communicate effectively with engineers.
• Experience working on SaaS products, integration-heavy applications, workflow management platforms, or complex web-based software.
• Strong understanding of APIs, third-party integrations, data flows, and modern web application development.
• Experience translating complex user needs and operational requirements into clear, actionable product specifications.
• Strong product discovery, prioritization, and execution skills.
• Experience working directly with engineers and cross-functional stakeholders.
• Ability to use customer feedback, product analytics, and operational metrics to make informed decisions.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities, work independently, and deliver high-quality products in a fast-moving environment.

Requirements

• Experience with pharmacy technology, prescription fulfillment platforms, or healthcare software.
• Familiarity with prescription routing, pharmacy integrations, or medication fulfillment workflows.
• Experience building products involving third-party APIs, system integrations, or automated operational workflows.
• Understanding of healthcare privacy, security, and regulatory considerations, including HIPAA.
• Familiarity with pharmacy interoperability standards, prescription data exchange, or electronic prescribing systems.
• Experience improving exception management, order tracking, or operational visibility.
• Experience with fulfillment, logistics, or order management platforms.
• Experience building configurable SaaS products that support multiple partners or organizations.
• Experience with telehealth, digital health, or healthcare technology.