[Hiring] Pharmacy Program Manager @CVS Health

Role Description

The position is a 100% remote role requiring a HIPAA-compliant workspace and the employee can live in any state. This is an individual contributor role; Pharmacist will not have any direct reports. Usual working hours are an eight-hour shift between the window of 7:00am-7:00pm per business needs, with flexibility to support inbound and outbound member calls.

• Conducts medication review and reconciliation through using clinical tools and relevant member data. Review focused on Diabetes and associated comorbidities.
• Utilizes professional clinical judgement and assessment techniques to determine member’s level of health literacy, technology capabilities, and/or readiness for behavior change.
• Utilizes motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.
• Interprets and utilizes clinical guidelines/criteria to positively impact members' health.
• Collaborates and makes referrals to other programs/services/teams to support members as needed.
• Performs member outreach calls for identified members.
• Conducts provider outreach calls to discuss medication issues/questions.
• Supports inbound member messaging via Health Optimizer.
• Promotes up-to-date, evidence-based healthcare information to improve member’s understanding of their medications and address medication-related questions/fears/barriers.

Qualifications

• Active pharmacist license in good standing in the state of residence
• 6+ years of clinical pharmacy experience
• Current or past employment in a hospital and/or ambulatory care setting (excluding pharmacy school clinical rotations/internship)
• Currently and daily applies clinical knowledge to review medications and resolve different disease management scenarios beyond dispensing role; identifies medication-related interventions while resolving and offering appropriate treatment options to provider.
• Ability to review and apply clinical literature/pharmacy resources to provide clinical reviews/inquiries/newsletters.
• Proficiency in utilizing and navigating multiple software programs concurrently.

Requirements

• Managed care experience
• Advanced training (i.e., Board-certified pharmacist, residency, fellowship, completion of APhA certificate programs)
• Certified as a Diabetes Education Specialist
• Medication Therapy Management (MTM) experience
• Strong computer skills (MS Office, Microsoft Teams, claims databases, proprietary software)
• Strong oral/written communication, interpersonal skills, and presentation skills within a matrix organization to solve problems and achieve team/company goals.
• Ability to prioritize and multi-task multiple referrals simultaneously.
• Ability to adjust communication style to suit the audience (patient, colleague, providers, business management, etc.).
• Ability to work both independently and as part of a team.

Education

• Doctor of Pharmacy (PharmD)

Pay Range

The typical pay range for this role is: $106,200.00 - $187,500.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs and other resources, based on eligibility.