[Hiring] Telehealth Advanced Practice Provider @RightSite Health

Role Description

As a Telehealth Advanced Practice Provider (APP), you deliver virtual care to patients who have entered the 911/EMS system and do not need an ambulance or an emergency department. You decide what the patient needs and where they should get it.

• Your emergency department experience is key. Managing risk without a CT scanner, a lab, or a monitor requires a clinician who has seen enough undifferentiated patients in person to recognize the subtle ones over video.
• You will work collaboratively with Navigators, nurses, and EM physicians, all helping the same patient at the same time.

A Day in the Life

• Virtual Urgent Care and Secondary Triage
  • Provide virtual care via the RightSite platform to patients who sought emergency services through 911/EMS.
  • Act as a triage clinician in the virtual setting, directing patients to alternate destinations or treating via telehealth when clinically appropriate.
  • Perform focused assessments using patient-reported symptoms, EMS field findings, and video observation.
  • Identify red flags requiring immediate 911 response, ED evaluation, or physician involvement.
  • Perform patient consults to answer questions and ensure the care plan is followed.
  • Prescribe medications and coordinate with pharmacies as needed.
• Availability and Responsiveness
  • Be fully present and available during your on-call hours, responding within 60 seconds of notification.
  • Maintain composure and prioritization when call volume surges.
  • Be camera-ready and professionally dressed for inbound calls from EMS.
  • Provide timely administrative responses, including credentialing, licensing, and patient care documentation.
• Working With the Care Team
  • Act as a clinical resource to non-clinical Navigators; clarify triage questions and support safe call handling.
  • Partner with RightSite Nurses who buffer, triage, and prepare a clinical picture before you join the encounter.
  • Escalate to the EM physician with a concise, organized clinical summary when a case exceeds your scope, comfort, or the uncertainty of the situation demands.
  • Liaise with our EMS, Fire, and Dispatch partners respectfully and effectively, including follow-up when appropriate.
• Medication and Pharmacy
  • Prescribe within state scope and RightSite formulary guidelines.
  • Review medication lists for safety, interactions, and appropriateness.
  • Work through real pharmacy constraints: availability, alternatives, and cost.
• Barriers to Care and Social Determinants of Health
  • Identify barriers that will prevent the care plan from actually happening.
  • Problem-solve with the patient and hand off to Navigators or nurses for resource connection.
  • Document barriers and interventions.
• Documentation and Quality
  • Document assessments, decision-making, and patient education clearly and contemporaneously.
  • Close loops on pending items, callbacks, and unresolved concerns; hand off cleanly at end of shift.
  • Serve as a subject matter expert in case reviews, process improvement, and development of the medical services department.

Qualifications

• Physician Assistant (MPAS/equivalent, NCCPA certified).
• Minimum five years of post-training clinical practice; five to fifteen years is the ideal band.
• Substantial practice in a busy, high-acuity emergency department.
• Prior ED experience at facilities with annual volumes preferably above 45,000 visits.
• Active, unencumbered license in at least one of Texas, Georgia, or Florida, with willingness to obtain additional state licensure (we support and fund this).
• Active DEA registration.
• Demonstrated stability in prior roles; we look closely at repeated one-to two-year tenures.
• Reliable access to internet bandwidth to handle video calls reliably, and a private, HIPAA-appropriate workspace.

Requirements

• Experience in a Level I or II Trauma Center, or Academic Medical Center (strongly preferred).
• Bilingual Spanish/English, which materially improves care for our Texas and Florida populations and reduces reliance on interpreters (strongly preferred).
• Experience with continuous quality improvement work (strongly preferred).
• Prior telehealth, nurse triage line, EMS, or prehospital experience (strongly preferred).

Benefits

• Competitive hourly compensation, with the potential to move to a productivity-based model as volumes grow.
• Flexible scheduling designed to create genuine work/life balance, including part-time and per-diem arrangements.
• Fully remote work that still uses your full clinical education, training, and experience.
• Licensing and credentialing support across our operating states.
• A real care team behind you: EM physicians, nurses, and Navigators on the same call, not a queue you work alone.
• Structured onboarding, case review, and clinical development.
• Patient satisfaction consistently above 9.7 out of 10; you will hear it directly from patients.
• The opportunity to change a broken system through virtual emergency care, and to make a positive difference in someone's life every day.