[Hiring] Product Manager, Patient Experience @Bask Health

Role Description

We're looking for a Product Manager, Patient Experience to own and improve the patient-facing experiences that power Bask's telehealth platform.

• Work across the patient portal, messaging, treatment status, refills, and renewals.
• Help patients access information, communicate with their care teams, and manage their ongoing treatment.
• This is a hands-on technical product management role focused on making complex healthcare experiences intuitive, accessible, and reliable.
• Work directly with engineering, design, and clinical operations to understand patient needs, identify problems, and ship meaningful product improvements.
• Understand how software is built, communicate effectively with engineers, and take ownership of product initiatives from discovery through launch and iteration.

Qualifications

• 2+ years of professional product management experience building and shipping software products.
• At least 1 year of JavaScript/TypeScript experience.
• At least 1 year of professional experience in an engineering role.
• Ability to read and write code, understand technical implementation details, and communicate effectively with engineers.
• Experience working on SaaS products, consumer-facing applications, or complex web-based software.
• Strong understanding of APIs, integrations, and modern web application development.
• Experience translating user needs and business requirements into clear, actionable product specifications.
• Strong product discovery, prioritization, and execution skills.
• Experience working directly with engineers, designers, and cross-functional stakeholders.
• Ability to use user feedback and product analytics to make informed decisions.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities, work independently, and deliver high-quality products in a fast-moving environment.

Requirements

• Experience with patient portals, digital health applications, or healthcare technology.
• Familiarity with patient messaging, treatment tracking, refill requests, or renewal workflows.
• Experience building consumer-facing SaaS products or self-service applications.
• Understanding of healthcare privacy, security, and regulatory considerations, including HIPAA.
• Experience improving user engagement, retention, or recurring service experiences.
• Familiarity with user research, usability testing, and product analytics tools.
• Experience building configurable SaaS platforms that support multiple businesses or organizations.
• Experience with telehealth, subscription-based services, or direct-to-consumer platforms.