[Hiring] Product Manager, Intakes & Conversion @Bask Health

Role Description

We're looking for a Product Manager, Intakes & Conversion to own and improve the patient intake and checkout experiences across Bask's telehealth platform.

• Own product initiatives across Bask's patient questionnaires, consent, eligibility, and checkout experiences.
• Help define and execute the product roadmap for intake and conversion workflows.
• Work with merchants, customer-facing teams, and clinical operations to understand how patients move through the intake and purchasing process.
• Improve questionnaire usability, question sequencing, conditional logic, and form completion experiences.
• Develop intuitive consent and eligibility workflows that support accurate information collection and clear patient communication.
• Identify friction points, confusing steps, and technical issues that contribute to incomplete intakes or abandoned checkouts.
• Partner with engineering and design teams to translate user needs into clear product requirements and technical specifications.
• Improve checkout usability, payment-related experiences, and error handling while coordinating with the appropriate commerce and billing teams.
• Work with engineers to understand APIs, integrations, data flows, and technical implementation tradeoffs.
• Collaborate with clinical product teams to ensure intake workflows accurately support clinical review and eligibility requirements.
• Define and monitor metrics such as intake completion, checkout conversion, abandonment rates, error rates, and workflow performance.
• Use customer feedback, product analytics, and experimentation to identify opportunities for improvement.
• Lead assigned product initiatives through discovery, development, testing, launch, and iteration.
• Take ownership of product outcomes and continuously improve the intake and checkout experience.

Qualifications

• 2+ years of professional product management experience building and shipping software products.
• At least 1 year of JavaScript/TypeScript experience.
• At least 1 year of professional experience in an engineering role.
• Ability to read and write code, understand technical implementation details, and communicate effectively with engineers.
• Experience working on SaaS products, consumer-facing applications, or complex web-based software.
• Strong understanding of APIs, integrations, and modern web application development.
• Experience translating user needs and business requirements into clear, actionable product specifications.
• Strong product discovery, prioritization, and execution skills.
• Experience working directly with engineers, designers, and cross-functional stakeholders.
• Ability to use user feedback, product analytics, and performance metrics to make informed decisions.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities, work independently, and deliver high-quality products in a fast-moving environment.

Nice to Have

• Experience with onboarding funnels, questionnaires, form builders, or conversion-focused products.
• Familiarity with conditional logic, dynamic forms, eligibility workflows, or digital consent experiences.
• Experience improving checkout flows, payment experiences, or e-commerce conversion.
• Knowledge of funnel analytics, A/B testing, experimentation, and conversion rate optimization.
• Experience building configurable SaaS platforms that support multiple businesses or organizations.
• Familiarity with patient intake processes, healthcare privacy, or HIPAA considerations.
• Experience with subscription-based products, direct-to-consumer businesses, or merchant-facing platforms.
• Experience with telehealth, digital health, or healthcare technology.