[Hiring] Product Manager, Merchant Platform & Commerce @Bask Health

Role Description

We're looking for a Product Manager, Merchant Platform & Commerce to own and improve the tools that help businesses configure, manage, and operate their telehealth storefronts through Bask's platform.

• Work across the merchant portal, product catalogs, subscriptions, pricing, and merchant configuration across Bask's Sites and Studio applications.
• Make complex business workflows intuitive, reliable, and scalable.
• Work closely with engineering, design, and merchant-facing teams to understand platform usage, identify friction, and deliver improvements.
• Take ownership of product initiatives from discovery through launch and iteration.

What You'll Do

• Own product initiatives across Bask's merchant portal, product catalogs, subscriptions, pricing, and merchant configuration experiences.
• Help define and execute the product roadmap for merchant-facing platform and commerce capabilities.
• Work directly with merchants and customer-facing teams to understand storefront management.
• Improve merchant workflows for managing products, pricing, subscriptions, and business settings.
• Develop intuitive experiences for configuring product offerings and managing commerce-related settings.
• Identify friction points, confusing processes, and repetitive tasks that complicate merchant operations.
• Partner with engineering and design teams to translate merchant needs into clear product requirements and technical specifications.
• Work with engineers to understand APIs, integrations, data flows, and technical implementation tradeoffs.
• Improve the reliability, usability, and consistency of merchant-facing configuration tools.
• Coordinate with Sites & Studio teams to ensure accurate reflection of merchant settings and product configurations in storefront experiences.
• Collaborate with Intakes & Conversion teams to ensure commerce configurations support appropriate patient checkout experiences.
• Identify opportunities to simplify merchant onboarding and reduce time required to configure and launch a business.
• Define and monitor metrics such as merchant activation, configuration completion, feature adoption, workflow errors, and merchant satisfaction.
• Gather merchant feedback, review product analytics, and use findings to prioritize improvements.
• Lead assigned product initiatives through discovery, development, testing, launch, and iteration.
• Take ownership of product outcomes and continuously improve the merchant experience.

Qualifications

• 2+ years of professional product management experience building and shipping software products.
• At least 1 year of JavaScript/TypeScript experience.
• At least 1 year of professional experience in an engineering role.
• Ability to read and write code, understand technical implementation details, and communicate effectively with engineers.
• Experience working on SaaS products, business management platforms, enterprise applications, or complex web-based software.
• Strong understanding of APIs, integrations, and modern web application development.
• Experience translating user needs and business requirements into clear, actionable product specifications.
• Strong product discovery, prioritization, and execution skills.
• Experience working directly with engineers, designers, and cross-functional stakeholders.
• Ability to use customer feedback, product analytics, and performance metrics to make informed decisions.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities, work independently, and deliver high-quality products in a fast-moving environment.

Nice to Have

• Experience with merchant-facing SaaS platforms, e-commerce software, or business management tools.
• Familiarity with product catalogs, pricing configuration, subscriptions, or commerce workflows.
• Experience with Shopify, BigCommerce, or similar commerce platforms.
• Experience building configurable SaaS products that support multiple merchants or businesses.
• Familiarity with subscription management, recurring billing, or payment integrations.
• Experience improving merchant onboarding, activation, or self-service configuration.
• Understanding of multi-tenant SaaS architecture, permissions, or account-level settings.
• Experience with direct-to-consumer businesses, online storefronts, or merchant operations.
• Experience with telehealth, digital health, or healthcare technology platforms.