[Hiring] PRODUCT MANAGER @Authenticom

Role Description

This isn't just another Product Manager role. We're looking for a thoughtful, customer-focused Product Manager who can connect customer needs, business priorities, and technology capabilities to create products and experiences that deliver real value.

You'll play a key role in shaping product strategy and turning that strategy into actionable requirements, prioritized roadmaps, and successful product enhancements. You'll work closely with customers and cross-functional teams across Technology, Operations, Marketing, Sales, and other areas to understand market needs, validate solutions, and guide products from concept through delivery and continuous improvement.

This is an opportunity for someone who enjoys solving complex problems, collaborating across teams, and advocating for the customer. If you're energized by turning ideas and feedback into products that make a measurable difference, we'd love to meet you.

What You'll Do

• Shape Product Strategy
  • Gather and evaluate customer, market, competitive, and internal feedback to identify opportunities for product improvement and growth.
  • Make recommendations related to product strategy, product enhancements, customer experience, and adoption.
  • Maintain a strong understanding of customer needs, market trends, and competitive dynamics.
  • Serve as a user advocate throughout the product development lifecycle.
• Translate Strategy Into Action
  • Translate product strategy and business objectives into clear product requirements, user stories, and acceptance criteria.
  • Prioritize product activities and backlog items based on customer needs, business impact, product priorities, and available resources.
  • Work closely with Product Owners and Technology teams to ensure requirements are understood and actionable.
  • Apply Agile, Scrum, and product lifecycle best practices throughout product development.
• Partner With Customers
  • Build strong customer relationships and maintain a deep understanding of their needs, challenges, and priorities.
  • Facilitate customer feedback sessions and use insights to inform product decisions.
  • Partner with customers and other stakeholders to validate product concepts, enhancements, and requirements.
  • Coordinate beta and pilot programs with customers and early adopters.
• Collaborate Across the Organization
  • Partner closely with Technology, Operations, Marketing, Sales, and other teams to support product development and delivery.
  • Build strong cross-functional relationships and create alignment around product priorities.
  • Support product releases and launches, including training, communications, and coordination with internal stakeholders.
  • Maintain positive customer and vendor relationships throughout the product lifecycle.
• Drive Continuous Improvement
  • Monitor product performance, customer feedback, and adoption to identify opportunities for improvement.
  • Conduct market and competitive research to support product decisions.
  • Maintain relevant product documentation and ensure information is clear, current, and accessible.
  • Use data, customer insights, and business objectives to inform prioritization and decision-making.
• Develop Product Talent
  • Mentor and provide guidance to Product Owners, as applicable.
  • Help foster strong product management practices across the organization.
  • Provide leadership and direction to assigned Product Owners and support their development.

Qualifications

• 5+ years of relevant experience in product management, product ownership, project management, client services, technology, or a related field preferred.
• Experience working with cross-functional teams to develop and deliver technology products or solutions preferred.
• Experience working in an Agile or Scrum environment required.
• Experience managing or directly leading a team of 3+ employees preferred.

Requirements

• Strong requirements gathering, listening, and customer feedback skills.
• Ability to understand customer and business needs and translate them into actionable product requirements.
• Strong customer orientation and relationship-building skills.
• Ability to balance customer needs, business impact, technical considerations, and product priorities.
• Strong analytical, critical-thinking, and problem-solving skills.
• Ability to evaluate complex information and make sound product recommendations.
• Strong strategic thinking and decision-making capabilities.
• Excellent written and verbal communication skills.
• Strong ability to build relationships and collaborate across teams and organizational levels.
• Strong attention to detail and organizational skills.
• Ability to prioritize and manage multiple initiatives in a fast-paced environment.
• Working knowledge of software development processes and technology concepts.

Benefits

• Medical, dental, and vision insurance
• Paid holidays
• Paid time off
• Volunteer time off
• Wellness activities
• Birthday time off
• Remote-first work environment
• Professional development opportunities