[Hiring] Product Manager @Keycard Labs

Role Description

We're hiring a Product Manager to own how teams evaluate Keycard, and the developer experience they meet when they do. Keycard is a control plane for agents: identity, credential exchange, delegation, policy, and audit. Every customer starts with an evaluation, and today a field engineer runs each one by hand: setup, first credential exchange, integration questions. Your job is to turn that walkthrough into product, so an evaluation can run well without us in the room.

The two halves are the same problem. An evaluator forms their opinion of Keycard through the SDK, the CLI, the console, and the docs. If the first keycard run takes an afternoon of fighting config, no eval guide saves it. So you own the developer experience those evaluations run on, and time-to-first-credential-exchange is a number you personally care about.

The job is mostly shipping. You'll define what a successful evaluation looks like for an agent-identity product, instrument the journey so we can see where evaluators stall, then work with engineering to fix the worst spots. Sometimes the fix is a feature. More often it's a better quickstart, a template repo, an error message that says what to do next, or a docs page that assumed too much context.

Expect to spend real time with the people running evaluations: watching onboarding sessions, sitting in on field-engineering walkthroughs, reading support threads, and finding out why a team went quiet mid-eval.

What you'll do

• Own the evaluation journey end to end, from first touch through first credential exchange to a production decision, including how each stage is defined and measured.
• Set the evaluation milestones and metrics that product, engineering, and go-to-market all report against.
• Own the developer experience an evaluation runs on: SDK quickstarts, CLI onboarding, console setup, docs, and template repos.
• Drive time-to-first-credential-exchange down, and be the voice of developer ergonomics in engineering's API and CLI design discussions.
• Turn what field engineering does by hand into self-guided paths: eval guides, reference architectures, in-product guidance. Run experiments and cut the ones that don't work.
• Get what evaluators are telling us into the roadmap alongside what we hear from enterprise design partners.
• Work with DevRel and marketing on how evaluations start, and with sales and field engineering on when a self-guided eval needs a human in the room.

Qualifications

• You've been a PM on a developer product where evaluation and adoption were your numbers (dev tools, infrastructure, API platforms, or security).
• Technical enough to be credible with engineers. You can read an SDK quickstart and see where a developer would bounce, follow an API design discussion, and pull your own numbers in SQL or an analytics tool.
• You have taste in developer experience. You can articulate why one CLI feels good and another doesn't, and you notice error messages, defaults, and docs structure the way a designer notices spacing.
• You build with AI tools yourself and follow the agent ecosystem closely enough to have real opinions about it.
• You start from instrumentation. If the data you need doesn't exist, you get it added before forming theories about where evaluations drop off.
• Comfortable in a category with no playbook. Agent identity is new, and a lot of this job is deciding which questions are worth answering.
• You write clearly. Much of this role's output is docs, problem statements, and experiment readouts that other people act on.

Requirements

• An engineering background before product; you've shipped code and understand what you're asking engineers to do.
• Experience productizing a high-touch motion: turning field playbooks, POC guides, or solutions-engineering work into product.
• Familiarity with identity/auth concepts (OAuth, OIDC, token exchange, delegation) or agent protocols (MCP, A2A).
• Experience with growth tooling: product analytics, experimentation frameworks, lifecycle messaging.
• Docs, quickstarts, or templates you shipped that developers actually used.

Benefits

• Work every day at the frontier of agent-native systems — shipping, inventing, and iterating on technology that hasn’t been built before.
• Market-competitive salaries and generous equity packages (4-year vest, 1-year cliff).
• Health, dental, vision, and paramedical coverage for you and your family, plus 4 weeks vacation, 11 statutory holidays, and 1 volunteer day annually.
• A new MacBook Pro, a $500 stipend for peripherals, and the best AI tools available.
• Remote-first team prioritizing asynchronous collaboration, with hiring focused in North and South America.