[Hiring] Product Implementation Specialist @equivant Court

Role Description

We are equivant, a leading software provider for the justice community, and we’ve opened a role for an Implementation Specialist in our CourtView Justice Solutions Inc. business unit. This new Implementation Specialist role will leverage our JWorks Case Management software application to help our customers from coast to coast improve their daily court case management.

You’ll drive the success of a company that’s served the courts for 20+ years. equivant is a progressive software company with a casual culture, offering an autonomous work environment, an annual bonus, and multiple growth opportunities throughout our organization.

Responsibilities include:

• Analyze customers’ business requirements and objectives to develop business processes that will meet their needs.
• Configure software applications to best meet the customer’s business needs.
• Develop and deliver project deliverables such as process outlines, gap analysis, and functional design documents throughout the project.
• Continuously study our product offerings and provide subject matter expertise in the setup and execution of the Courtview CMS and related software.
• Deliver onsite and remote training sessions.
• Facilitate software testing sessions.
• Provide implementation and post-implementation support as needed.
• Consult with customers and determine new ways for them to improve their operations through new service or product offerings.
• Provide feedback to our product management and marketing teams for improved customer communications and product enhancements.
• Assist in developing new training curricula for new products and enhanced functionality as needed.
• Travel to customer sites across the country to help improve their operations through the use of our products and services.

Qualifications

• Strong knowledge of MS Office products including Word, Excel, PowerPoint, Visio.
• High School Diploma or GED.
• Ability to travel up to 50%.

Requirements

• Court case management software experience.
• Minimum of 2 years’ experience in the court/judicial industry.
• Software implementation/oversight administration experience.
• Experience as a trainer with a demonstrated understanding of adult learning principles.
• Presentation skills.
• Bachelor’s Degree in Criminal Justice, Management Information Systems or related field.

Benefits

• Opportunity to work remotely if not near one of our five US office locations.
• Participation in our excellent bonus program.

Company Description

equivant is part of a growing and very successful global family, providing unique opportunities for those seeking long-term growth and development.