[Hiring] Implementation Support Specialist @Solera

Role Description

The Implementation Specialist is responsible for all communications, documentation, setup, installation, and billing activation during the onboarding process for new customers. The Implementation Specialist works closely with internal teams and customers to provide accurate product configurations and installations, schedule all trainings, and communicate onboarding information to ensure a successful product launch. This position is remote based and requires excellent organizational skills, successful time management and good communication skills.

What You’ll Do

• Complete simple to moderately complex tasks related to customer installations of products.
• Consultatively work with assigned clients to determine setup requirements, configure the product per the customer’s specifications and complete installation.
• Ensure products are updated accurately and product integration processes are deployed within expected timelines.
• Provide client support via phone and email throughout the installation process.
• Interact with internal teams to initiate and maintain successful implementations and share necessary improvements and desired changes that surface from customers.
• Coordinate training dates with customers and Implementation Trainers.
• Work with Implementation Trainers during training for any additional setup items or support issues that may arise.
• Maintain the internal documentation of installation tasks, details, and client communication within Salesforce throughout the installation period.
• Work independently under general supervision with minimal directions.
• Possess decision making capabilities to self-prioritize workload to optimize time and ensure contract billing is timely and accurate.
• Other duties as assigned.

Qualifications

• Prior automotive and/or implementation experience are a plus.
• Some Microsoft Office and SalesForce skills preferred.
• Excellent verbal and written communication skills, and ability to effectively interact with both internal and external customers.
• Must possess strong organizational skills to effectively multi-task, prioritize responsibilities, and proactively follow-up on tasks.
• Successful in working in a fast-paced environment. Adapts easy to change.
• Analytical with the ability to learn new products and solutions quickly.
• Self-motivated. Highly effective when working independently with minimal supervision.
• Strong problem solving and decision-making skills, with ability to follow through independently and multi-task.
• Highly developed sense of integrity and commitment to customer satisfaction, with a drive for excellence and willingness to adapt.

Requirements

• Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship.

EQUAL OPPORTUNITY EMPLOYER

The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.