[Hiring] Product Education Manager @Cloudtalk

Role Description

A feature ships on Tuesday. By Friday, the docs, the in-app tour and the answers our AI tools give are correct, and a person has reviewed them. This role makes that the normal week.

We're creating a new role in Product Marketing to own how we teach customers and our own teams how CloudTalk works. We're looking for a product educator who can build systems: someone who knows how to teach, and uses AI and automation to do it at the pace we ship.

CloudTalk ships more than 100 releases a quarter. Keeping documentation, guides and in-app help in step with that pace by hand doesn't scale, so this role is about building the systems that do it:

• Documentation that updates as the product ships
• AI that drafts and checks
• A clear view of what people need to learn

You'll put AI to work in a structured, repeatable way, decide what we teach, and keep improving the rules behind the systems so quality gets better over time.

It starts with the product. You'll know CloudTalk inside out, understand what each change means for the people using it, and decide which parts of the work AI does and which parts need you. If you get excited about product and enjoy explaining it, you'll feel at home: you'll present to customers and to our own teams, in webinars, sessions and how-tos.

We want someone who has built the workflow, not just used ChatGPT to draft content. This is a new role with no playbook: we'll set priorities together, and the first 90 days focus on the docs system and the most-asked topics. You'll work closely with Product, Support and Marketing.

The work runs at three levels:

• Keep up with releases: Systems that keep docs, tours and screenshots in step with what ships.
• Educate on bigger changes in how the product works: How-to launches that help customers and our teams adopt bigger changes.
• Improve what we have: Systems that show what customers and our teams keep asking, so we fix the content that matters most.

Qualifications

• You've owned product content in a SaaS company: docs, onboarding, product education or enablement.
• You can look at a product change and see what it means for customers and our teams.
• You write clearly and plainly, and you can explain a setup in five steps instead of fifteen.
• You build systems with AI, not just use it.
• You know where AI helps and where it doesn't.
• You decide from data: what people search, ask and get stuck on.
• You're comfortable in Claude, GitHub and Markdown, or keen to learn fast.

Requirements

• Experience with Mintlify, Appcues, Storylane or similar tools (nice to have).
• Background in telephony, contact center or sales software (nice to have).
• Additional languages (nice to have).

Benefits

• Unlimited PTO that people actually take.
• A coach you can book, with recurring 1-on-1 sessions.
• Promotions without guesswork: transparent job-leveling framework.
• A path to equity based on seniority, tenure, and consistent impact.
• Flexible hours built around your team.
• Gear that doesn't fight you: a MacBook for work and a home-office allowance.
• Recharge Fridays: 4 extra all-company days off a year.
• Fitness allowance for activities of your choice.
• Up to €5,000 per referral for great engineers.
• Two offsites a year for all-company and dedicated R&D.
• Fresh CloudTalk swag every year, with a points system to earn more.

Company Description

CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams. It brings business calling, AI-powered call intelligence, and autonomous AI voice agents together in one platform, helping small and mid-sized businesses make more calls, handle more conversations, and deliver better customer experiences.

Serving customers in 160+ countries, CloudTalk is backed by $36M in funding from leading investors, including KPN Ventures, Point Nine, and HenQ.

With a team of 200 people, CloudTalk values growth, innovation, teamwork, customer focus, and human connection.