[Hiring] Product Coordinator @EXL

Role Description

The Product Coordinator - MarTech Platforms & Governance plays a critical role in supporting the operational scale and governance of the organization's multi-tenant MarTech ecosystem. This role is responsible for managing intake processes, coordinating user access and recertification, and enforcing platform governance across a suite of MarTech solutions, including Adobe Experience Cloud and Adobe Experience Platform. Partnering closely with Product Management leadership, Solutions Architecture, and the Director of MarTech Strategy & Operations, this role drives consistency, transparency, and operational efficiency across internal and external stakeholders.

• Own and manage centralized intake process for MarTech requests.
• Serve as the central coordination point for MarTech intake and issue escalations.
• Track and report on intake SLAs, request status, and prioritization outcomes.
• Coordinate user access requests across MarTech platforms.
• Support quarterly user access recertification processes.
• Maintain governance logs and platform standards.
• Coordinate governance forums and triage meetings.
• Document decisions and maintain repositories.
• Track platform adoption, usage trends, and open issues.
• Assist with UAT coordination, release tracking, and communication.

Qualifications

• 4-6 years of experience in a coordination, operations, or MarTech support role.
• Experience with enterprise marketing technology platforms.
• Strong organizational and process management skills.
• Experience managing intake systems and workflows.
• Ability to manage multiple requests and stakeholders.
• Strong communication skills.
• Proficiency with Excel, PowerPoint, Jira, Workfront, or similar tools.

Requirements

• Bachelor's/Master's in any stream.
• 5-8 years of experience.

Preferred Qualifications

• Familiarity with Adobe platforms such as AEP, AJO, CJA, AEM, and Workfront.
• Experience supporting governance or access management processes.
• Familiarity with Jira, ServiceNow, or Workfront.
• Exposure to enterprise-scale governance environments.
• Exposure to digital marketing or customer journey management.
• Experience supporting issue escalation workflows.
• Familiarity with user access controls and audit processes.

Key Success Factors

• Maintains high accuracy and consistency.
• Improves transparency and responsiveness.
• Supports scalable governance.
• Builds strong stakeholder relationships.
• Demonstrates ownership and proactive problem-solving.

Responsibilities

• Lead project planning and execution.
• Optimize project processes and resources.
• Ensure project deliverables meet requirements.
• Provide technical support.
• Collaborate with stakeholders.