[Hiring] Senior Product Manager @EXL

Role Description

The Senior Product Manager will own data product strategy, roadmap, and program management for an AI products data application, driving its execution, day-to-day management, and continuous improvement. This role reports to the Director – Revenue Optimization and is responsible for gathering and translating business requirements, coordinating product initiatives, and ensuring the application is delivered with quality and aligned to business needs. The ideal candidate is highly organized, proactive, and eager to grow in a collaborative, fast-paced environment.

Responsibilities

• Product Planning & Requirements
  • Own and drive data product strategy, and plan and execute the product roadmap.
  • Translate business and user needs into Product Requirements Documents, creating clear and actionable user stories and technical requirements for design and development teams.
  • Develop a deep understanding of application functionality and user workflows to identify opportunities for product enhancements and process improvements.
  • Maintain, prioritize, and refine the product backlog in collaboration with cross-functional teams.
  • Collaborate with data scientists to identify user behavior trends or gaps that could indicate product opportunities or shortcomings.
• Program & Project Delivery
  • Manage program-level timelines, sprint schedules, milestones, dependencies, and risks to support successful delivery; communicate project status to internal and external stakeholders.
  • Develop and maintain detailed product documentation, project plans, and decision logs.
  • Identify opportunities to improve project workflows and documentation standards.
• Application Support
  • Support day-to-day administration of the application, including content management, user support, and ongoing maintenance activities to ensure a high-quality user experience.
  • Perform quality assurance testing across user roles to validate new features.
  • Coordinate with technical teams to investigate, triage, and resolve user issues.
  • Build an aligned strategy to maximize user understanding of the product and support successful engagement, including user guides, training videos, and user communications.
• Stakeholder & User Engagement
  • Develop a strong understanding of the workflows and needs of diverse user groups to ensure product enhancements effectively address business needs.
  • Gather, organize, and synthesize user feedback to inform future product enhancements and backlog prioritization.
  • Build trusted relationships with internal stakeholders, vendors, and end users to understand evolving business needs and improve overall user experience.
  • Build content for stakeholder engagement and user-facing presentations.

Qualifications

• Required Qualifications
  • 2–5 years of experience in Product Management or a related field.
  • Experience working with technical products, software applications, or data products.
  • Experience gathering business requirements and translating them into technical requirements.
  • Proficiency with product management tools such as Jira, Confluence, and Asana.
• Communication & Collaboration
  • Excellent written and verbal communication skills.
  • Ability to communicate effectively across technical and non-technical audiences.
  • Ability to synthesize complex information into clear, actionable communication.
  • Strong interpersonal skills with the ability to build collaborative cross-functional relationships.
• Organization & Execution
  • Exceptional organizational skills and attention to detail.
  • Ability to manage multiple priorities effectively in a fast-paced environment.
  • Adaptable and comfortable shifting priorities in a dynamic environment.
• Problem Solving & Initiative
  • Self-starter with a proactive, solutions-oriented mindset.
  • Strong problem-solving skills with the ability to identify opportunities for process improvement.
  • Demonstrated curiosity and a desire to learn new technologies, products, or business domains.
• Preferred Qualifications
  • Experience supporting web-based or mobile software applications.
  • Experience with data analytics or product performance KPIs.
  • Experience implementing AI-enabled features or workflow enhancements.
  • Experience shaping product strategy for analytics or data-sharing platforms, such as data clean room environments, that enable privacy-safe, cross-party data collaboration and insight generation.