[Hiring] Product Analyst @Business Processing Solutions

Role Description

The Product Analyst, Client Conversion owns the requirements pipeline for moving clients from our legacy processing platform to our next-generation custom management platform. This role engages clients and the Customer Success team to capture, document, and validate requirements, and configures the system to support each conversion wave so delivery stays on timeline.

• Elicit and document client and Customer Success requirements for platform conversion.
• Produce build-ready artifacts: user stories, acceptance criteria, and process and data-mapping documentation.
• Configure the system to support conversion waves, working alongside engineering.
• Run requirements validation and UAT support with clients and Customer Success ahead of each conversion wave.
• Maintain a groomed, prioritized backlog with the product lead.
• Serve as the standing interface between clients, Customer Success, and engineering so requirements are no longer the bottleneck.
• Participate in the creation and execution of test plans, including functional, integration, and regression testing.
• Perform troubleshooting, defect analysis, root-cause investigation, and remediation during conversion waves.
• Create and maintain technical documentation, configuration guides, and operational procedures to support Customer Success post-conversion.
• Other duties as assigned.

Qualifications

• Demonstrated experience eliciting and documenting requirements with non-technical stakeholders.
• Experience configuring, testing, and supporting application platforms or enterprise software.
• Sound analytical and problem-solving skills with the ability to assess systems end-to-end.
• Ability to translate ambiguous business needs into clear, actionable requirements and build-ready artifacts.
• Strong written and verbal communication skills with both technical and non-technical audiences.
• Being proactive, self-motivated, and comfortable taking initiative and maintaining momentum.
• Some travel is required.

Requirements

• High School Diploma or GED from an accredited institution required.
• 2-3 years in business analysis, product analysis, or requirements-heavy delivery roles.
• Comfortable in an AI-assisted workflow, including drafting and refining requirements with tools such as Claude.

Preferred

• Bachelor’s degree in Business, Information Technology, Computer Science, or a related field.
• Experience in government or public-sector SaaS; parking, tolling, or collections domain a plus.
• Familiarity with parking and tolling management systems or platform migration projects.
• Proficiency with Jira and Confluence.

Benefits

• Medical, Dental, & Vision Insurance
• Healthcare & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contribution
• Company Paid Life and AD&D Insurance
• Company Paid Short- & Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)
• Paid Time Off
• 10 Company Holidays
• PTO Accrual
• Sick Time Accrual
• Parental Leave
• Jury Duty
• Military Leave
• Bereavement
• Other Voluntary Benefits
• Life and AD&D Insurance for Employees/Spouse/Child(ren)
• Critical Illness
• Accident Insurance
• Dependent Care Flexible Spending Account (DCFSA)