[Hiring] Principal, R&D Strategy & Operations @Twilio

Role Description

Join the team as Twilio’s next Principal, R&D Strategy & Operations. Twilio is looking for a Principal, R&D Strategy & Operations to drive strategic initiatives across R&D and lead executive communications for Product and Engineering. Reporting to the Director of R&D Strategy & Operations, this role owns how R&D's story gets told to senior leadership — monthly and quarterly business reviews, board updates, and executive narratives — turning complex technical work into clear, concise writing that leaders can act on. You'll partner closely on our annual and quarterly planning cycles, lead strategic initiatives end to end, and serve as the connective tissue between Product and Engineering and the rest of the company, while designing lean processes that deliver our outcomes with less manual overhead.

Responsibilities

• Own the narrative for R&D across monthly and quarterly business reviews, board updates, cross-functional updates, and executive communications.
• Lead strategic projects that are top of mind for the CPTO and executive team.
• Partner on annual and quarterly planning cycles and mid-year retrospectives.
• Track team progress against plan through Release Council, and surface risks early.
• Support the R&D/GTM interlock, shaping what R&D communicates to GTM teams.
• Define and drive adoption of lean R&D processes.
• Partner with Finance and Data teams to automate product and business metrics.
• Seek out change management opportunities that increase process adoption across a decentralized R&D org.

Qualifications

• Bachelor’s degree in Computer Science, a related field or equivalent practical experience.
• 10+ years of experience across product, engineering and process/program management.
• Experience in a leadership capacity, whether leading teams directly or leading through influence.
• Experience leading programs or product operations for B2B SaaS, PaaS or equivalent.
• Track record of delivering high-impact, highly cross-functional programs end to end.
• Outstanding written and verbal communication that drives executional impact at scale.
• Ability to build trust and exchange ideas across organizational boundaries.
• Excellent problem-solving, negotiation, and organizational skills.
• Ability to thrive in a fast-paced, evolving, ambiguous environment.

Requirements

• Master’s in computer science or engineering or business administration (desired).
• Experience leading change management in B2B SaaS (desired).

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.
• Participation in Twilio’s equity plan and corporate bonus plan.
• Paid sick time, paid personal time off, paid parental leave.

Location

This role will be remote.

Travel

Approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way.