[Hiring] Principal Product Manager, Order Management @Cimpress/Vista

Role Description

Commerce: Gives product teams the freedom to craft modern, flexible, data-driven opinionated print commerce backend that allow Cimpress businesses to scale with rapid product launches and new market penetration, more efficiently, with less cost, and greater flexibility than third-party software.

We offer three products: CimCommerce v2 (CCv2), CimCommerce v1 (CCv1), and Platform Orders, to provide foundations for creating Web2Print experiences while also acting as a robust engine for the future of commerce—supporting marketplaces, AI innovation, and omni-channel growth. This SaaS offering from MCP is designed to seamlessly support Cimpress as we scale toward a $10B annual transaction volume.

What You Will Do

• Customer Focus
  • Build strong relationships with merchants and CT domains
  • Understand the real "why" behind what they ask for, not just the surface request
  • Look ahead: anticipate what merchants will need as they grow and what engineers need to scale
• Drive Results
  • Own complex products that impact multiple teams and Cimpress Technology domains
  • Use data to make decisions—what does the data say about order volume, merchant satisfaction, system performance?
  • Define clear success metrics and track them regularly
• Technical Credibility
  • Understand how Order Management connects to APIs, events, micro-services, and the rest of our platform
  • Work side-by-side with engineers on architecture and system design—not just accepting their decisions, but actively shaping them
• Product Strategy
  • Watch market trends and emerging technologies; propose new order management capabilities
  • Create a clear vision and roadmap that shows where Order Management is heading
  • Navigate complexity and uncertainty by pulling input from Cimpress businesses, engineers, operations, and leadership
• Leadership
  • Own the Order Management solution end-to-end—you make the big decisions
  • Work across product teams (Quote, Cart, Checkout, Fulfillment) to enable delightful experiences for customers of Cimpress businesses
  • Mentor your 1-2 direct reports and help junior PMs in the domain grow
  • Build alignment without having to "pull rank"—people want to work with you
  • Stay open to feedback and adjust course when data or stakeholders suggest it
  • Ensure your team and your work reflects inclusive, respectful practices

Qualifications

• 8+ years in product management, with 3+ years at a senior or principal level
• Track record managing complex, multi-stakeholder products
• Deep expertise in e-commerce, order management, or similar mission-critical systems
• Experience where you've treated internal engineering teams as customers (platform products, infrastructure, or internal tools)

Benefits

• Encouragement for engineers to think like owners
• Teams define their own roadmaps and choose suitable programming languages and technologies
• Remote-First operating model and culture
• Collaboration spaces for team members to work physically together

Company Description

Led by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized physical (and digital) products, for over 17 million global customers. Our businesses can choose the solutions that work for them, or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers and track orders. And this kind of innovation keeps customers coming back.

Commitment to Diversity, Equity, & Inclusion: Cimpress exists to help our customers live their dreams. Each dream is unique – and the Cimpress team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.

Equal Opportunity Employer: Cimpress Technology, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.