[Hiring] Principal Product Manager @LawnStarter

Role Description

This is the most senior individual contributor seat in Product, with no direct reports. You'll work as a peer to the leaders of Ops, Data, Design, and Engineering.

• Senior Product Managers here each own a workstream inside one of four swim lanes.
• You drive the Service Experience product agenda end to end: everything after a customer books, for customers and Pros, and the AI increasingly behind it.
• Two jobs at once: a critical thought partner to leadership on how AI reshapes our service experience, and an operator who ships with peers in engineering, design, data, marketing, and ops at a speed and quality that most would not believe.
• You're accountable for company-level numbers, not initiative-level ones.

What makes this role different:

• Thought partner, not order-taker. Leadership wants your view on where AI takes the service experience, and expects you to change their minds sometimes.
• Speed and quality together. Small team, peers in engineering, design, data, marketing, and ops who move fast, and few layers between your judgment and what ships.
• Ultra AI-forward is the point. We want someone already operating the way most PMs will operate in five years.
• Strategy and hands. You still prototype with LLMs, write eval sets, read transcripts, and re-architect live systems yourself.

Qualifications

• A track record of extraordinary outcomes.
• Obsessed with AI, to the point of building.
• Obsessed with the customer and the Pro.
• Ruthlessly data-driven.
• Unbelievable speed, without dropping quality.
• A thought partner who multiplies the room.

Requirements

• Making AI support provably good, then letting it do a lot more.
• Keeping the promise on both sides.
• Making every customer more profitable.
• Deciding what AI does to the whole experience, not just support.

Benefits

• Base salary: $185,000 to $230,000
• Equity: We want our product managers to benefit from significant company growth, so equity is a meaningful part of how we structure PM compensation.
• Healthcare: Medical, dental, and vision
• Fully remote (US): Deep thinking time and partnership with peers in engineering, design, data, marketing, and ops matter more than a desk.
• Flexible PTO: We focus on results. Take what you need.