[Hiring] Principal Product Manager @Bonterra

Role Description

Bonterra is on a mission to empower nonprofits to raise more, engage supporters more deeply, and drive lasting social impact. As a Principal Product Manager, you will own a critical product area within our Fundraising Experiences business unit, shaping strategy and execution to deliver meaningful outcomes for nonprofit customers and their supporters.

You will operate as a strategic leader and hands-on product manager, accountable for discovering the right target markets, problems to solve, delivering high-impact solutions, and driving measurable customer and business results. This role requires strong product judgment, deep customer empathy, comfort with data and experimentation, and the ability to lead cross-functional teams through ambiguity.

What You’ll Do

• Own Product Strategy & Outcomes
  • Define target markets and customer segments, identifying where Bonterra can win and how to differentiate.
  • Define and evolve a clear product vision, strategy, and roadmap aligned to Bonterra’s mission and business objectives.
  • Own and be accountable for product outcomes, including adoption, engagement, retention, and revenue impact.
  • Translate company-level goals and OKRs into focused product bets with clear success metrics.
• Own Continuous Product & Market Discovery
  • Continuously assess market trends, competitive positioning, and emerging opportunities to inform strategy.
  • Partner with Design, Engineering, and Research to run continuous discovery, including customer interviews, usability testing, data analysis, and experimentation.
  • Identify and validate customer problems, test hypotheses, and ensure solutions deliver real customer and business value.
  • Develop deep understanding of nonprofit workflows, motivations, and constraints across different customer segments.
• Own Packaging, Pricing & Positioning
  • Own product packaging and pricing strategy, including tiering, monetization models, and value-based pricing; with the ability to navigate unique considerations of AI features.
  • Define clear, compelling product positioning and messaging that differentiates Bonterra in the market.
  • Continuously test and optimize pricing and packaging based on market feedback and performance.
• Deliver High-Impact Solutions
  • Lead end-to-end product launches.
  • Collaborate closely with Engineering and Design to define solutions, scope work, and deliver iteratively.
  • Partner closely with Marketing, Sales, and Customer Success to drive successful go-to-market execution.
  • Measure and optimize go-to-market performance, including conversion, pipeline contribution, and adoption.
  • Maintain a healthy, prioritized roadmap focused on outcomes over output, making clear trade-offs when needed.
  • Ensure product requirements are clear, lightweight, and enable teams to move quickly without sacrificing quality.
• Use Data, AI, and Insights to Inform Decisions
  • Define and monitor key product metrics; use qualitative and quantitative data to guide prioritization and iteration.
  • Leverage experimentation and analytics to evaluate product performance and inform roadmap decisions.
  • Contribute to Bonterra’s use of AI-driven and data-informed capabilities, with an emphasis on responsible, customer-centric application.
• Launch, Learn, and Iterate
  • Lead product launches in partnership with Marketing, Sales, and Customer Success, ensuring strong positioning and enablement.
  • Gather post-launch insights and continuously refine the product based on customer feedback and performance data.
• Influence & Lead Across the Organization
  • Act as a trusted product leader and subject-matter expert for your product area.
  • Communicate clearly and persuasively with stakeholders at all levels, including executives.
  • Mentor and support junior product managers, contributing to a strong product culture grounded in learning and impact.

Qualifications

• 8+ years of product management, product marketing, or a hybrid role experience building and scaling SaaS and AI-driven products, ideally in B2B or platform environments.
• Demonstrated experience shipping AI-powered or ML-driven product features.
• Practical fluency with AI tools and workflows — you use AI to do your own job better, not just as a talking point.
• Proven experience owning product strategy and outcomes, not just feature delivery.
• Strong discovery skills, including customer research, problem framing, and hypothesis-driven development.
• Understanding of responsible AI principles — bias, fairness, transparency, privacy — and how to apply them in a product context without slowing teams down unnecessarily.
• Experience working in agile, cross-functional teams with Engineering and Design partners.
• Comfort using data to make decisions, define success metrics, and evaluate trade-offs.
• Excellent communication and stakeholder management skills, with the ability to influence without authority.
• Experience with modern product tools (e.g., Jira, Productboard, Amplitude, Looker, or similar).
• Passion for Bonterra’s mission and interest in building technology that supports social impact organizations.

Nice to Have

• Experience in nonprofit technology, fundraising, payments, or engagement platforms.
• MBA or advanced degree (not required).

Benefits

• Comprehensive benefits package that supports your health, well-being, and growth.

Equal Opportunity & Accommodations

At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.

If you require a reasonable accommodation during the application process, please submit a request.