[Hiring] Principal Product Manager @BlackCloak

Role Description

We are looking for a Principal Product Manager - AI & Innovation to rapidly design, build, and prototype new product capabilities from the ground up. This role is a unique opportunity to shape the future of our product offerings. You will be a hands-on builder and a strategic leader, taking concepts from the idea stage to functional prototypes. You will work closely with leadership and product management to transform our roadmap into tangible, high-impact features that protect our members. This role reports directly to the Head of AI.

What You Will Do

• Opportunity Identification & Strategy:
  • Identify and develop new opportunities to deliver value to BlackCloak members, focusing on emerging technologies and competitive differentiators.
  • Identify and act on opportunities to automate workflows on behalf of BlackCloak customer operations teams.
• Prototyping:
  • Lead the end-to-end rapid prototyping process, from initial concept to functional prototype, ensuring initiatives meet defined success criteria.
  • Translate ambiguous business concepts into clear, concise, and actionable requirements for prototype development.
  • Identify, procure, and manage a dedicated toolset to enable the efficient creation and testing of functional prototypes.
• Technical Product Strategy:
  • Partner with CSOC leadership, Engineering, and the Director of Product Innovation to vet new ideas, assess technical feasibility, and define architectural approaches that align with our long-term product vision.
• Technology & Market Evaluation:
  • Research, evaluate, and recommend new technologies, third-party services, and frameworks based on their potential to solve member problems and create strategic advantages for BlackCloak.
• End-to-End Ownership:
  • Take full ownership of new product concepts, from initial research and hypothesis testing to building the business case and gathering feedback from internal stakeholders before committing to full-scale development.
• Cross-Functional Leadership:
  • Work closely with our platform, mobile, and security engineering teams to ensure the seamless integration of successful prototypes into our existing ecosystem.

Qualifications

• 5+ years of technical product management experience with a proven track record of shipping complex products across mobile, desktop, and cloud environments.
• A background in software engineering is a significant advantage.
• A strong product sense and the ability to act as a strategic partner to both leadership and engineering.
• Deep technical literacy and architectural understanding across our technology stack, including cloud services (GCP preferred), mobile & desktop development, and networking principles.
• Proven ability to lead technical validation and prototyping processes in a fast-paced environment.
• Strong technical writing and documentation skills with the ability to communicate complex concepts clearly to both technical and business stakeholders.
• A self-starter mentality with the ability to manage complex projects end-to-end with minimal oversight in a high-growth environment.
• Demonstrable experience in productizing AI technologies.

Requirements

• Ability to identify high-impact use cases for Large Language Models (LLMs) and Generative AI.
• Ability to define clear product requirements and navigate the technical and ethical trade-offs required to ship intelligent features that solve real-world member problems.

Benefits

• 100% Remote Company, within the USA
• Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents.
• Health Savings Account with company contribution for eligible medical plans.
• Flexible Vacation Plan
• 10 Paid Company Holidays
• 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
• 401k with Traditional and Roth options, including employer match.
• Company Equity
• Paid Parental and Pregnancy Recovery Leave
• Company and team off-sites and virtual events throughout the year
• Home office stipend