[Hiring] Principal Product Manager @Ascend Partner Services

Role Description

Ascend is building an AI team to revolutionize the accounting industry and not just improve it. We’re leveraging Machine Learning (ML) and Large Language Models (LLMs) to build AI-powered workflows that will transform how accountants work. This is a rare ground-floor opportunity to build products from the ground up with zero tech debt, join a fast-moving team, and help redefine an entire industry.

As the Principal Product Manager, AI, reporting to the Vice President, AI Solutions you’ll own the strategy and roadmap for your product area, focusing on accountant-facing AI solutions. You’ll work backward from customer needs, demonstrate deep customer empathy, and become an industry expert in AI-driven accounting services. You won’t just be iterating on old systems - you’ll be creating something entirely new, shaping the future of AI-powered accounting.

Ascend’s goal is to revitalize the accounting industry, and your mission is to build game-changing AI products that redefine workflows, improve cost structures, and set new industry standards. If you thrive in a fast-moving, high-impact environment, where you can ship at velocity and make bold bets, this is the opportunity you’ve been looking for. Success means delivering high-impact AI solutions quickly, iteratively, and at scale. This is a fully remote role.

Key Responsibilities

• Being a strong influencer of Ascend’s AI strategy, in partnership with the rest of the AI Team.
• Working backward from customer needs, develop and communicate your product vision to Ascend leadership and the AI team.
• Develop a 12-month prioritized roadmap in collaboration with Engineering.
• Own the product lifecycle for your product area, from ideation to launch, ensuring continuous iteration and improvement.
• Identify and drive large-scale transformation opportunities within your product area.
• Develop and execute product strategies that enhance Ascend’s operating margins.
• Align and manage dependencies between product areas to ensure a cohesive roadmap.
• Provide clear, structured input to Engineering to ensure smooth product development.
• Ensure Engineering priorities align with business objectives.
• Develop strong ML/LLM hypotheses based on customer research and deep industry understanding.
• Partner with AI Engineering to define and prioritize ML/LLM experiments.
• Improve and iterate on product launch mechanisms while defining and tracking key metrics post-launch to drive continuous improvement.
• Communicate outcomes clearly, adjust priorities based on results, escalate and recommend pivots when needed.

Qualifications

• Bachelor’s degree in Information Technology, or equivalent work experience and education; Master’s degree is a plus.
• Preference will be given to candidates with experience in ML/AI, development or technical roles, or experience in Taxation and Accounting technology.

Requirements

• Customer obsession and empathy: proven ability to work backward from customer needs to inform product vision and strategy, ensuring products deliver real impact and address pain points.
• Bias for action and results: strong track record of delivering results with urgency, quickly iterating on products, and making data-driven decisions.
• Fail fast: embraces rapid iteration, learning from failures, and improving products continuously.
• Product strategy: Proven ability to influence strategy, ensuring alignment with business objectives.
• Effective communication: Excellent verbal and written communication skills, with the ability to influence and maintain relationships with leadership, partner firms, and clients.
• Cross-functional collaboration: Experienced in aligning cross-functional teams to execute cohesive strategies.
• Technical acumen (preferred but not mandatory): Strong understanding of AI-powered solutions and partnering with AI Engineering on ML/LLM experiments.
• Industry knowledge (preferred but not mandatory): Deep understanding of accounting workflows and tax preparation processes.

Benefits