[Hiring] Principal, Product Learning & Development @Twilio

Role Description

Twilio is looking for a Principal, Product Learning & Development to bring our AI first PDLC vision to life and build the capability our product organization needs to deliver it. Reporting to the Director of Product Strategy & Operations, this role owns how our PMs get better at their craft, and how they learn to do that craft with AI.

• Build the competency model and curriculum that define "how we do product here."
• Design and ship internal tooling (prompt libraries, agents, PRD generators) that makes a PM measurably faster and sharper.
• Partner with product and engineering leaders to find where AI genuinely changes the work.
• Coach the organization through the change.

Responsibilities

• Design and deliver the PM Academy, covering onboarding and ongoing curriculum across PRD writing, discovery, prioritization, roadmapping, and stakeholder influence, each taught with AI in the workflow.
• Design and help build and facilitate adoption of "PM in a box": ship internal AI tooling such as prompt libraries, agents, and PRD and research generators, as products with users, feedback loops, and adoption targets.
• Bring the AI first PDLC vision to life and execute against it, partnering with Product leaders to map current workflows and identify the AI and automation opportunities worth pursuing.
• Run cohort programs for new PMs and newly promoted PM managers, and design tailored programming for different parts of the organization rather than one generic track.
• Curate the internal playbooks, templates, and documentation that carry "how we do product here," and keep them current as practice changes.
• Facilitate workshops, office hours, and 1:1 coaching for PMs and PM leaders, building the credibility to coach senior people.
• Drive AI adoption across the PM org through a champion network that surfaces use cases from inside each team.
• Measure impact against baselines captured before rollout.

Qualifications

• Bachelor’s degree in Business, Computer Science, a related field or equivalent practical experience.
• 8+ years of experience across product management, consulting, program management, L&D or enablement.
• Experience leading programs or product operations for B2B SaaS, PaaS or equivalent.
• Outstanding written and verbal communication that drives executional impact at scale.
• Strong facilitation, and the ability to build trust and exchange ideas across organizational boundaries.
• Excellent problem solving and organizational skills.
• Ability to thrive in a fast paced, evolving, ambiguous environment.

Requirements

• Master’s in computer science or engineering or business administration (desired).
• Hands on experience building AI agents, automated workflows, and internal tooling (desired).
• Experience leading change management in B2B SaaS (desired).

Location

This role will be remote and based in the USA.

Travel

Approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.
• Participation in Twilio’s equity plan and corporate bonus plan.

Company Description

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.