[Hiring] Principal Product Architect @Pacaso

Role Description

Pacaso buyers are high-net-worth individuals making a considered purchase over months, sometimes years. They move between our site, email, messaging, and our Sales team, and today each of those runs on its own tools with its own picture of the customer. We believe one personalized system that follows each customer from first interest to purchase, and keeps serving them as an owner, will shorten the path to purchase and make our growth product-led.

We're hiring a principal-level technical product IC to architect that system and own its outcome. You'll define the reference architecture:

• How we recognize a customer across channels
• What we know about them
• How the system decides what to do next
• Which of those decisions AI agents can make without a person

You'll prove the design with working prototypes you build yourself with AI tooling, then lead Engineering and Data in taking it to production.

This isn't a roadmap-and-backlog PM role, and it isn't a full-time production engineering role. It sits between them. You'll make product calls with Sales, Marketing, and leadership, make architecture calls with senior engineers, and be accountable for both.

Some of this is already moving. AI agents talk to our customers today, and parts of the data and decisioning exist. None of it runs end to end on its own yet. You'll take what's there, decide what to keep, and design the system that can.

What you'll own

• The architecture of the customer system.
• The customer intelligence layer.
• Agent and workflow design.
• Trust and reliability.
• The path to autonomy.
• Technical direction across teams.
• The outcome.

Who you are

• Customer-obsessed.
• An architect who still builds.
• Technically deep.
• Rigorous about autonomy.
• Accountable for outcomes.
• Fluent in business and technical.
• A multiplier.
• A partner.
• Fast at context.

What you'll bring

• Customer obsession.
• A production agentic system.
• A measurable growth outcome.
• Decisioning and intelligence layers.
• Prototype to production.
• Architecture others built on.

Nice to have

• Experience with long-consideration, high-value purchases such as real estate, luxury, or financial services.
• Experience putting AI into a human sales team's workflow, including CRM integration.
• An earlier career as a software engineer, data architect, or solutions architect.

This role isn't for you if

• You want to manage a roadmap and backlog, or execute against a defined spec.
• You want to manage a team right now. This is a principal IC role.
• You'd rather be a production software engineer full time.
• You see this as an email or campaign program, or measure success in opens, clicks, or campaigns shipped.
• Your AI experience is mostly using it to write docs and emails faster.
• You need a full team and a clean data stack before you start. Some pieces exist today and don't talk to each other yet.

How we work

• We start with AI.
• Small team, real ownership.
• We move fast and play the long game.
• We pick up the phone and empty the dishwasher.

Compensation

• Around $220,000 with equity.

Why You'll Love Working Here

• Competitive base salary and meaningful equity.
• Discretionary time off.
• Premium medical, dental, and vision coverage for you and your family.
• Sponsored memberships to One Medical, Peloton, and WellHub for whole-person, modern healthcare.
• 401(k) to help you build long-term security.
• Paid parental leave for primary and secondary caregivers.
• Home office stipend and a monthly internet and cell phone reimbursement.
• Quarterly team gatherings and ongoing learning and development investment.

Our Commitment

Pacaso is proud to be an equal opportunity employer. We welcome applicants of every race, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, ability, and background — including veterans and individuals with disabilities. We believe a Crew as diverse as the owners we serve makes Pacaso stronger, and we're committed to building a workplace where every voice belongs.