[Hiring] Principal AI-First Product Manager @BMC Software

Role Description

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.

We are looking for a Principal AI-First Product Manager to join the BMC AMI Platform team. You will define and drive the product strategy for shared AI and agentic capabilities that enable AMI product teams to deliver intelligent, connected workflows across mainframe operations, data, development, and security.

This is a senior individual-contributor role for a product leader who can move fluently between customer problems, AI technology, platform strategy, commercial outcomes, and delivery execution. You will turn emerging capabilities in generative AI and agentic systems into differentiated, trustworthy products that customers can adopt in mission-critical environments.

What You Will Own

• AI-first product vision, strategy, and roadmap for a major AMI Platform area, spanning agentic orchestration, common intelligence services, governance, observability, knowledge, integrations, and user experiences.
• A portfolio of customer problems and use cases, prioritized by customer value, strategic differentiation, feasibility, reusable platform leverage, and business impact.
• End-to-end product outcomes from discovery and validation through build, launch, adoption, measurement, and iteration.
• The product definition of safe, observable, accountable autonomy, including human oversight, policy controls, auditability, evaluation, and operational readiness.
• Commercialization and adoption plans, including packaging inputs, pricing hypotheses, business cases, enablement, design-partner programs, and success metrics.

Key Responsibilities

• Define a clear product strategy and roadmap that connects AMI Platform investments to customer outcomes and portfolio growth.
• Lead customer discovery with mainframe leaders, practitioners, and enterprise AI stakeholders; convert insights into validated problems, requirements, and differentiated product bets.
• Shape AI-native and agentic experiences, including assistants, specialized agents, coordinated workflows, tool use, knowledge grounding, and cross-domain orchestration.
• Partner closely with Engineering, Architecture, UX, AI Engineering, Data Science, Quality and Evaluation, Security, SRE, and portfolio product teams to make high-quality tradeoffs and deliver scalable platform capabilities.
• Define measurable product success across user value, agent and task success, quality, trust, adoption, retention, latency, reliability, cost, and business impact.
• Set product requirements for evaluation, guardrails, governance, RBAC, audit, observability, explainability, and human-in-the-loop controls appropriate for enterprise and regulated environments.
• Drive 0-to-1 and MVP development with disciplined hypotheses, prototypes, design partners, and evidence-based decisions, then scale successful patterns across products and customers.
• Balance common platform capabilities with domain-specific needs, avoiding one-off solutions while creating practical paths to customer value.
• Develop business cases, competitive analysis, packaging recommendations, launch plans, field enablement, and adoption programs for new AI capabilities.
• Represent the product strategy with executives, customers, analysts, partners, Sales, and Customer Success, using clear and defensible narratives.
• Raise the bar for AI-first product management practices and mentor product managers through frameworks, coaching, and example.

Must-Have Skills & Experience

• Extensive product-management experience in enterprise software, with evidence of setting strategy and delivering complex products across multiple teams or product areas.
• Demonstrated ownership of AI, generative AI, agentic AI, intelligent automation, AIOps, developer platforms, data platforms, or similarly complex technical products.
• Strong working knowledge of LLM-based systems, RAG and knowledge grounding, agents and tool use, orchestration, evaluation, observability, safety, and AI cost and performance tradeoffs.
• Understanding of how data quality, permissions, metadata, telemetry, and knowledge architecture affect AI product outcomes.
• Track record of translating ambiguous customer problems and emerging technologies into product strategy, roadmaps, requirements, and measurable outcomes.
• Experience taking 0-to-1 products or major capabilities from discovery through launch, adoption, and iteration.
• Excellent customer discovery, analytical, prioritization, and executive communication skills.
• Ability to influence Engineering, Architecture, UX, Security, GTM, and senior leaders without relying on formal authority.
• Strong commercial judgment, including business cases, market and competitive analysis, packaging, pricing inputs, and launch and adoption planning.
• Comfort operating in mission-critical enterprise environments where trust, security, deployment flexibility, and operational rigor matter.
• Bachelor’s degree or equivalent practical experience in a relevant field.

Nice-to-Have Skills

• Experience with mainframe operations, observability, automation, database and data management, security, DevX, or enterprise infrastructure.
• Experience defining platform APIs, integration ecosystems, MCP-based capabilities, or extensible developer platforms.
• Knowledge of hybrid, on-premises, OpenShift, and cloud deployment models, including constraints in regulated or air-gapped environments.
• Experience with enterprise AI governance, responsible AI, model risk, compliance, or human-in-the-loop product design.
• Hands-on ability to prototype AI workflows using low-code tools, prompt and agent frameworks, APIs, or lightweight scripting.
• Experience working with design partners, analysts, strategic customers, and global go-to-market teams.

Evidence We Will Look for in Hiring

• A product strategy or platform direction you personally shaped across more than one team or product.
• An AI or automation capability you took from an ambiguous problem to production adoption, with clear evidence of customer or business impact.
• A difficult tradeoff you made among customer value, technical feasibility, trust and risk, time-to-market, and platform scale.
• A measurement framework you established for AI quality and product success, including what changed because of the evidence.
• Examples of defining or improving the data, knowledge, or telemetry strategy behind an AI product, including how those choices affected relevance, accuracy, permissions, evaluation, or user trust.
• Examples of influencing senior technical and business stakeholders and simplifying a complex product story without losing accuracy.
• Product artifacts that show structured thinking: strategy, roadmap, discovery evidence, PRDs, prototypes, launch plans, or adoption reviews.

Company Description

At BMC, we don’t do ordinary. Our AI teams are building the next generation of agentic AI to help enterprises run their most critical systems faster, more resiliently, and with confidence. You will solve hard problems, shape smart products, and work with people who challenge and champion you, while seeing your work make a difference for customers operating mission-critical environments.

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, you’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $175,800 - $293,000.