[Hiring] Oracle OFS & FFS Consultant @ApexIT

Role Description

We’re seeking driven and passionate professionals to join our growing team in Colombia. You’ll collaborate with global experts on cutting-edge projects, deliver tailored solutions for clients, and play a key role in establishing Apex IT’s footprint in LatAm. This role offers a unique blend of remote/hybrid work, professional development, and opportunities to innovate.

The Product Owner – Oracle OFS & FFS is responsible for managing and continuously improving Oracle Field Service and Service capabilities, partnering with business and IT teams to optimize service operations, prioritize enhancements, and drive the product roadmap.

Essential Functions:

• Lead functional support, process stabilization, enhancements, integrations, and continuous improvement initiatives across Oracle Field Service and Oracle Service capabilities.
• Support key Oracle Field Service processes, including:
  • Scheduling
  • Dispatch
  • Routing
  • Mobile workforce management
  • Technician assignment
  • Route optimization
  • SLA management
  • Parts coordination
  • Service completion
  • Reporting
  • Real-time operational visibility
• Support Oracle Service capabilities, including:
  • Service request management
  • Customer communications
  • Account and contact management
  • Standardized service workflows
  • Reporting
  • Issue resolution
• Partner closely with Service Operations, Field Operations, IT, and business stakeholders to understand business needs, resolve functional issues, stabilize processes, and identify opportunities for improvement.
• Evaluate and prioritize enhancements based on business needs, operational impact, service delivery requirements, and overall business value.
• Support cross-functional process alignment and ensure Oracle solutions effectively integrate with related business processes and systems.
• Develop and maintain the Oracle Field Service and Service product roadmap, including enhancements, integrations, automation, reporting, and future capabilities.
• Identify opportunities to improve service delivery, workforce efficiency, operational visibility, and customer experience through Oracle functionality and process optimization.
• Ensure Oracle solutions align with overall business objectives, enterprise architecture, and cross-functional process design.

Duties/Responsibilities:

• Stay ahead of trends through continuous learning and certifications (e.g., Salesforce, Oracle Cloud).
• Work directly with clients to provide strategic insights and solutions tailored to their needs.
• Contribute to internal initiatives and help shape our presence in Colombia.
• Share your expertise with team members and clients, fostering growth and innovation.
• Performs other duties as assigned.

Qualifications

• Excellent verbal and written communication skills in English and Spanish, with the ability to convey complex ideas clearly.
• A proactive approach to identifying opportunities and driving business growth.
• Strong understanding of Oracle Field Services & Oracle Fusion services, solutions, and best practices.
• Demonstrates honesty, transparency, and ethical decision-making.
• Confident and professional demeanor, capable of commanding respect in high-level discussions.
• Strong self-awareness, resilience, and the ability to navigate complex interpersonal dynamics.
• Exceptional ability to manage and resolve conflicts effectively while maintaining positive relationships.
• Balances the needs of the company, customers, and partners to drive long-term success.
• Proven ability to foster and maintain strong professional connections.
• Flexible and responsive to changing business needs and priorities.
• Ensures tasks are completed efficiently with attention to detail.
• Works collaboratively across teams to achieve shared goals.
• Thorough understanding of IT procedures, industry trends, and enterprise technology landscapes.
• Skilled in Microsoft Office Suite and related business software.

Supervisory Responsibilities

• Provide training and mentorship to technical staff to support their professional growth.
• Participate in the recruitment process, including conducting interviews to assess candidates’ qualifications.
• Assign tasks, set clear expectations, and manage the workflow of project team members to ensure efficiency and quality.
• Conduct performance evaluations, delivering timely and constructive feedback to enhance team performance and development.

Work Environment

The role may be performed remotely or on-site at a client location, depending on project requirements. For remote work, employees are expected to maintain a professional and distraction-free workspace, including appropriate virtual backgrounds if needed. A reliable and high-speed internet connection is essential to ensure smooth communication and productivity.

Physical Requirements

• Prolonged periods sitting or standing at a desk and working on a computer.
• Bending, sitting, lifting, driving.

Required Education and Experience

• Bachelor’s degree in Computer or Information Science - related field or commensurate experience required.
• At least 3 years of related experience required.

Benefits

• Competitive salaries with additional incentives for certifications and specialized expertise.
• Supplemental health insurance.
• Dedicated dental plan.
• Pension contributions, cesantías, and other savings benefits for long-term security.
• Generous paid leave, flexible schedules, and family-friendly policies.
• One-time reimbursement for setting up a professional remote workspace.
• Monthly teleworking allowance to cover internet and other remote work expenses.
• Hands-on experience with international projects, dedicated training budgets, and continuous learning opportunities.
• Unlimited access to various training portals including Oracle’s Cloud Learning Subscriptions.
• Opportunities to travel and collaborate with teams in the US and India.
• Bonuses for referring qualified professionals to our team.
• Monthly Wellness Pass Voucher for gym memberships, fitness programs, or wellness activities.
• A diverse, inclusive workplace with regular team-building activities and company events.