[Hiring] Microsoft Customer Engagement Portfolio Manager @World Wide Technology Holding

Role Description

The Microsoft Customer Engagement Portfolio Manager orchestrates repeatable executive and technical experiences across WWT and Softchoice through Innovation Hub, Executive Briefing Center (EBC) experiences and events, including hackathons, regional and customer-specific events. The role involves translating Frontier offers, capabilities, and Microsoft priorities into experiences that sellers can confidently use and customers leave with a clear next step toward pipeline and adoption. The manager will curate reusable portfolio assets to scale what works, ensuring every engagement has a purpose, a next step, and measurable follow-through.

Responsibilities

• Own the Microsoft Innovation Hub, EBC experiences and events portfolio strategy, roadmap, catalogue, and lifecycle across WWT and Softchoice, outside the ATC portfolio.
• Align portfolio priorities to customer needs along the Frontier Firm Transformation stages, prioritized Frontier offers, and Microsoft go-to-market themes.
• Use utilization, customer progression, conversion results, and field feedback to prioritize capacity and refresh, redesign, or retire experiences.
• Define each experience’s audience, qualification criteria, format, agenda, customer deliverables, and expected next best action.
• Coordinate content owners, technical SMEs, and facilitators to develop modular agendas, demonstration assets, and reusable playbooks that support consistent delivery across WWT and Softchoice.
• Ensure prioritized Frontier offers, agents, and capabilities are represented in customer experiences that align to the audience, customer objectives, and expected next best action.
• Establish quality standards, content governance, and readiness criteria; confirm that facilitators, assets, environments, and delivery owners are ready before each engagement.
• Build seller-facing pathways that help WWT and Softchoice sellers match the right accounts and customer objectives to the right experience.
• Own intake, qualification, readiness, and handoffs. Coordinate scheduling, facilitators, SMEs, environments, and pre-briefs through delivery and event teams; those teams execute the activities.
• Agree and document each engagement’s next action, owner, and timing with the account team, and track follow-through. Sellers own outreach and opportunity progression.
• Earn preference and secure capacity for Microsoft experiences across shared teams, venues, and facilitators. Resolve readiness gaps and escalate resource constraints.
• Partner with Microsoft on experience alignment, co-delivery, speakers, subject-matter expertise, and engagement funding where available.
• Connect customers to ATC labs, demonstrations, and proofs of concept with the Microsoft ATC Portfolio Manager. ATC portfolio ownership and technical delivery remain outside this role.
• Define standard portfolio metrics for seller and account utilization, post-engagement feedback, and standardize customer success stories to share.
• Track customer progression from engagement interest to qualified pipeline, professional services delivery, and CSAT, and Microsoft technology adoption and utilization.
• Own dashboard and reporting development to guide portfolio improvements and capacity decisions, using available AI and reporting tools with support from analytics and reporting leads as needed.
• Capture Microsoft adoption and utilization evidence for applicable SPF deliverables and submit quarterly proof of execution (POE) on time against agreed requirements.

Qualifications

• 7+ years of experience in product, program, or portfolio management.
• Demonstrated portfolio leadership.
• Experience running customer experiences, executive briefings, design workshops, or events.
• Broad Microsoft fluency across Copilot, AI agents, Azure, Fabric, Security, and licensing.
• Strong executive presence and facilitation skills.
• Proven ability to coordinate SMEs, facilitators, sellers, and partners across a matrixed organization.
• Experience connecting customer experiences to pipeline, services revenue, and adoption outcomes.
• Strong operational discipline in intake, scheduling, and quality management.
• Ability to earn the Microsoft certifications required by the SPF program within 90 days of start.
• Nice to have: Design thinking or professional facilitation credentials.
• Nice to have: Experience with Microsoft Innovation Hub or Microsoft Technology Center programs.
• Nice to have: Microsoft certifications.

Requirements

• Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $188,000.00 to $200,000.00 annually.
• Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs.
• The range for this position in other geographic locations may differ.
• Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

Benefits

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement.
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring.
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program.