[Hiring] Senior Engagement Manager @Aviatrix.ai

Role Description

As a Senior Engagement Manager at Aviatrix, you’ll lead time-boxed delivery engagements for new and existing customers, taking them from signed deal to measurable value. You’re the bridge between technical teams and customer executives: you turn good ideas into decisions, and decisions into delivered work. You’ll work in an AI-first way, using AI tools to handle routine reporting and documentation so your time goes to customers and decisions.

• Lead a portfolio of concurrent customer engagements, from discovery and success criteria through design, deployment and customer acceptance.
• Run onboarding engagements for new customers and adoption and expansion engagements for existing ones, removing blockers and supporting renewals and growth.
• Set goals and exit criteria with customers at kickoff, and hold the team to them.
• Lead executive reviews that tie delivered work to business outcomes.
• Facilitate technical workshops and design sessions: keep the group focused, call out drift and drive decisions to an owner.
• Translate technical tradeoffs into business terms for executives, and executive priorities into clear direction for technical teams.
• Manage scope against contract, reset expectations when needed, and lead escalations across internal teams through to resolution.
• Coach and mentor delivery team members, and help improve our delivery practices.
• Use AI tools daily to draft reports, prepare for customer sessions and streamline delivery work.

Qualifications

• 8+ years in technical program management, consulting delivery, TAM or technical consulting (6+ with a Master’s degree, or equivalent experience).
• A background leading cloud or network infrastructure programs in a customer-facing professional services role.
• Working knowledge of at least two major public cloud platforms (AWS, Azure, GCP), and a solid grasp of cloud networking and security concepts.
• A track record of leading escalations and managing expectations with executive stakeholders.
• Strong written, verbal and executive presentation skills.
• Success working remotely in a fast-paced, ambiguous environment.
• Hands-on experience using AI tools to speed up your work, with examples you can walk us through.
• Willingness to earn company product and cloud certifications after you join.

Requirements

• Experience with a cloud networking or security platform.
• A cloud networking or security specialty certification.
• An Agile, Scrum or PMP certification.
• Experience with professional services and project management tools.

Benefits

• We cover 100% of employee premiums and 88% of dependent(s) premiums for medical, dental and vision coverage.
• 401(k) match.
• Short and long-term disability.
• Life/AD&D insurance.
• $1,000/year education reimbursement.
• Flexible vacation policy.
• Outside the US: Comprehensive benefits package which could include pension, private medical for you and dependents, generous holiday allowance, life assurance, long-term disability, annual wellbeing stipend.