[Hiring] Lead Product Manager @Coconut Software

Role Description

Reporting to the Chief Product & Engineering Officer, as a Lead Product Manager here at Coconut, you’ll drive a critical company-level growth, product vision, strategy, and data driven roadmap that delivers!

• Your familiarity with the environments and needs of large enterprise customers make identifying market and customer requirements almost second nature.
• You believe in a customer-centric experience and are passionate about the full product life cycle, from ideation through the collaborative development process across teams to deliver winning products.
• You prefer a highly visible role where you will have a chance to make significant contributions with an immediate and lasting impact on company growth.
• You bring proven success in ownership, bias for action, and innovative product strategies.
• You exhibit excellent judgment, and leverage data to prioritize between the needs of existing customers versus new ones and between features, architectural improvements, and operational excellence.

Qualifications

• 8+ years of product management experience (Bonus points if it’s in SaaS or Banking).
• An exceptional ability to work collaboratively with stakeholders across Engineering and market-facing departments, showing a high degree of skill in conflict management, change management, and leading by influence.
• A technical background (APIs, Integrations, etc) especially in SaaS companies that are scaling their product and features.
• Demonstrated ability to work with technical teams on AI-enabled products, including a practical understanding of LLMs, structured data, model limitations, evaluation, privacy, security, and usage economics.
• Excellent written and verbal communication skills. You’re ready to speak in front of execs or the entire company.
• A growth mindset. You’ve got a track record of pursuing professional growth through teaching or mentorship.
• Demonstrated knowledge of design principles for mobile and web.
• Success in defining and launching products that meet and exceed business objectives.
• Proven experience managing multiple products in parallel as part of a portfolio strategy.
• Proven ability to think strategically and execute tactically.
• A keen business sense and are able to leverage data to develop and prioritize strategic objectives.
• Ability to travel - expect to travel to customers or our head office from time to time (possibly up to once a quarter).

Requirements

• Manage product roadmap, define key milestones, customer requirements, key product metrics, develop product epics and partner with Engineering on accountability for OKRs.
• Maintain a clear communication line between Product and Engineering ensuring that Engineering fully understands customer requirements and the direction Product has planned in regards to new product development, existing product maintenance or enhancement and feature deprecation.
• Ensure products and releases are launched correctly and on schedule.
• Regularly meet with customers to better understand their needs in general, their Coconut specific friction points and wants.
• Validate requirements and the resulting product with customers and customer success teams to ensure we’re delivering value.
• Act as customer advocate - be the voice of the customer, articulating their needs.
• Manage customer feature requests.
• Work with Product Marketing and Product Designers to determine what problems are aligned with the company objectives to solve.
• Be a market expert - understand the reasons customers purchase products, the competition, and how customers think of and buy our product.
• Aid in developing product positioning.
• Understand the cost of development and product overhead and the impact this should have on pricing.
• Help set pricing to meet revenue and profitability goals.

Benefits

• Find your flow with Cabana Days. We offer flex-time and flex-days so you can recharge and be your best self.
• Ability to do your job in a supported, but flexible environment.
• Supported professional development, learning, & career opportunities.
• Regular 1:1 coaching with your leader and regular connection to a passionate executive team.
• Work in a team big enough for growth but lean enough to make a real impact.
• A full range of benefits to keep you happy & healthy.
• Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate!
• Health & Dental Benefits, Virtual Care, & Disability top up - all starting from day 1!
• Virtual mental health and EAP platform.
• WealthSimple GRSP & Matching.
• Annual Wellness Benefit ($1000 per year).
• Opportunity to work remote - anywhere in Canada!
• Employee Options - everyone shares in our success!
• Internet Subsidy on each paycheck.
• Tiki Bucks Incentive Program - everyone is entitled to earn bonuses!