[Hiring] Junior Product Manager, Patient Experience @Bask Health

Role Description

We're looking for a Junior Product Manager, Patient Experience to help build and improve the patient-facing experiences across Bask's telehealth platform.

• Support product development across Bask's patient portal, messaging, treatment status, refills, and renewals.
• Work with product managers to help define priorities and execute the roadmap for patient-facing experiences.
• Gather feedback from patients, customer-facing teams, and clinical operations to understand user needs.
• Help improve how patients access treatment information, track their treatment status, and manage ongoing care.
• Assist in developing intuitive workflows for patient messaging, refill requests, and treatment renewals.
• Translate user feedback and business needs into clear product requirements, user stories, and acceptance criteria.
• Work with engineers and designers to understand technical constraints and evaluate potential solutions.
• Investigate patient-facing issues, reproduce bugs, and document findings for engineering teams.
• Identify opportunities to simplify confusing workflows and improve usability, accessibility, and reliability.
• Support product discovery, user research, usability testing, and feature prioritization.
• Collaborate with clinical and pharmacy teams to understand how patient-facing features connect with care and fulfillment workflows.
• Help define and monitor metrics such as patient portal adoption, feature usage, workflow completion, and patient satisfaction.
• Support quality assurance, feature testing, and product launches.
• Maintain product documentation and communicate progress on assigned initiatives.
• Take ownership of smaller product improvements from planning through launch and iteration.
• Use patient feedback and product data to evaluate whether improvements are working.

Qualifications

• Hands-on experience contributing to software products through coursework, internships, personal projects, or professional work.
• Foundational understanding of software development, web applications, and how software products are built.
• Hands-on coding experience with JavaScript, TypeScript, Python, or another programming language.
• Ability to read code, understand basic technical concepts, and communicate effectively with engineers.
• Strong analytical thinking and problem-solving skills.
• Ability to understand user needs and translate problems into clear, actionable requirements.
• Strong organizational skills and attention to detail.
• Ability to gather feedback, research problems, and use basic data analysis to support decisions.
• Interest in building intuitive, accessible, and reliable patient-facing software.
• Excellent written and verbal communication skills.
• Ability to collaborate with engineers, designers, and cross-functional teams.
• Willingness to learn quickly, take initiative, and independently manage assigned responsibilities.

Requirements

• Previous internship or early-career experience in product management, software engineering, or a related technical role.
• Experience with patient portals, healthcare applications, or consumer-facing software.
• Familiarity with patient messaging, treatment tracking, refill requests, or renewal workflows.
• Experience building websites, applications, APIs, or other technical projects.
• Familiarity with React, Next.js, or modern frontend development frameworks.
• Experience writing user stories, acceptance criteria, or product requirements.
• Familiarity with user research, usability testing, or product analytics tools.
• Understanding of healthcare privacy, security, or HIPAA considerations.
• Experience with SaaS products, subscription-based services, or self-service applications.
• Experience with telehealth, digital health, or healthcare technology.
• A portfolio, GitHub profile, or examples of projects demonstrating technical ability and product thinking.