[Hiring] Head of Technical Solutions @Clariti Cloud Inc.
Mar 29, 2025 - Clariti Cloud Inc. is hiring a remote Head of Technical Solutions. 💸 Salary: $165,000-$230,000 cad. 📍Location: USA, Canada.
Role Description
Join our mission to provide governments with exceptional experiences so they can do the same for their communities!
Are you passionate about building teams, tools, and processes that unlock value for customers through technical solutions leveraging the Salesforce platform?
Do you have the expertise related to overall solution delivery across the complete software development lifecycle?
Do you have experience delivering products built on Salesforce and defining the implementation best-practices to drive success?
The Delivery Architect team within Clariti's Professional Services is tasked with ensuring the customer solutions delivered are architecturally sound, that they follow technical recommendations and best practices, and is the owning team for strategic internal initiatives to drive higher quality of delivery and faster time-to-value for our customers.
The ideal candidate for this role brings a blend of technical expertise, business acumen, and strategic relationship management skills to best influence the success of the Clariti solution implementation.
As a Head of Technical Solutions at Clariti, you’ll get to:
- Oversee the high-quality delivery of all engagements within the assigned portfolio with partners and customers.
- Lead Clariti internal strategic initiatives by developing repeatable patterns, tools, and processes plus technical guidance, recommendations, and best practices.
- Oversee the end-to-end architecture and design of Clariti solutions (powered by Salesforce).
- Ensure scalability, security, and performance in Clariti implementations.
- Provide architectural guidance and technical oversight on multiple projects.
- Establish and enforce governance frameworks to maintain consistency and quality across all Clariti implementations.
- Analyze and execute on strategic projects, building consensus among stakeholders.
- Manage the overall services relationship between strategic customer, partner, and Clariti during transformations.
- Ensure that projects/programs are delivered on time, within budget and with the highest levels of customer satisfaction.
- Implement effective delivery mechanisms to decrease effort and increase speed for customer delivery.
- Drive a consistent customer project and delivery experience through our Delivery Architect team.
- Assist in pre-sales and business development efforts by providing technical leadership and strategic input.
- Manage project timelines, budgets, and resources efficiently.
- Attract, onboard, and develop top talent to build a high-performing team of Delivery Architects.
- Provide coaching and mentoring for the Clariti project team.
- Document and use completed projects and inclusive lessons learned to educate the entire Professional Services team.
- Drive innovation by staying updated on Salesforce and Clariti advancements, trends, and best practices.
- Foster a culture of continuous improvement and knowledge sharing within the team.
Qualifications
- Bachelor's or Master’s degree (or equivalent experience) in Computer Science, Information Technology, or a related field.
- 10+ years of services delivery experience, including services management experience.
- 7+ years of experience in Salesforce architecture and solution delivery, with at least 3+ years in a leadership role.
- Salesforce.com Admin, Advance Admin, and Developer Certifications.
- Experience with integration frameworks, APIs, and middleware for connecting Salesforce with enterprise applications.
- Proven track record of leading and delivering complex, enterprise-level Salesforce implementations.
- Excellent coaching, leadership, and team management skills.
- Strong communication and stakeholder management abilities.
- Ability to balance strategic thinking with hands-on execution.
- Experience working in Agile and hybrid-Agile environments with familiarity with DevOps practices.
- Exceptional executive communication and client relationship-building skills.
- Must have experience delivering software in large Enterprise environments.
- Adept in large corporate organizational change management & strategies.
- Leadership experience in large transformation programs.
- Ability to navigate presales.
- Systems Integrator experience.
- Track record of achieving revenue and margin goals while managing multiple client projects.
- Proven ability to build trusted relationships at the client-executive level.
- Ability to effectively manage and resolve client escalations.
- Ability to travel within Canada and to the US about 30%-40%.
Benefits
- Competitive compensation packages.
- Well-deserved time off.
- Benefits to keep you and your family healthy.
- The base salary range for this role is expected to be between $165,000-$230,000 CND.
Things to Note
- Background checks: All successful candidates must undergo comprehensive background checks.
- Travel: All roles are expected to participate in occasional travel for in-person company-wide or departmental meetings.
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| 📍 | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$165,000-$230,000 cad
|
Remote
Location
USA, Canada
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
