[Hiring] Delivery Manager, Consulting @Clariti Cloud Inc.
Feb 13, 2025 - Clariti Cloud Inc. is hiring a remote Delivery Manager, Consulting. 💸 Salary: $124k-$185k annually. 📍Location: USA, Canada.
Role Description
Join our mission to provide governments with exceptional experiences so they can do the same for their communities!
Reporting to the Director, Professional Services, the Delivery Practice Manager, Consulting provides effective consulting oversight for one or more strategic accounts. In this billable role, the DPM works closely with the customers, the Services Client Partner, the Customer Success Manager, the Clariti Professional Services team, and the Systems Integrator to ensure the overall success of the implementation of Clariti solutions.
- Oversee the high-quality delivery of all engagements within the assigned portfolio with partners and customers.
- Analyze and execute on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals and values at a strategic level.
- Manage the overall services relationship between strategic customer, partner, and Clariti during transformations, building credibility and trust from sales support through implementation and post-go-live.
- Ensure that projects/programs are delivered on time, within budget and with the highest levels of customer satisfaction.
- Implement effective delivery mechanisms, including centralization, to decrease effort and increase speed for our customer delivery to achieve their business outcome.
- Drive a consistent customer project and delivery experience through our Implementation Consultant and partner community.
- Assist the Clariti sales team in closing deals by defining the strategy and value proposition and providing oversight during the deal pursuit.
- Attract, onboard, and develop top talent to build a high-performing team of Implementation Consultants to meet high demands at scale.
- Provide coaching and mentoring for the Clariti project team.
- Document and use completed projects and inclusive lessons learned to educate the entire Professional Services team.
Qualifications
- Bachelor's degree (or equivalent experience)
- 10+ years of services delivery experience, including services management experience
- 7+ Years of software implementation experience including analysis and consulting services
- Exceptional executive communication and client relationship-building skills
- Must have experience delivering software in large Enterprise environments (preferably public sector Tier 1 and Tier 2 communities, or private sector Fortune 100)
- Must have project financials business acumen (forecasting, allocated revenue, etc.)
- Adept in large corporate organizational change management & strategies
- Leadership experience in large transformation programs
- Ability to navigate presales
- Systems Integrator experience
- Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration
- Proven ability to build trusted relationships at the client and partner executive level
- Ability to effectively manage and resolve client escalations
- Ability to travel within Canada and to the US about 30%-40%
Requirements
The total compensation range for this role is expected to be between $124K-$185K annually. Our compensation bands are based on various factors, including the labour market (as informed by our business stage and industry), job type and job level. Exact salary offers will be determined by factors such as the candidate’s qualifications, experience, knowledge and skills.
Benefits
- Background checks: Comprehensive background checks are required for all successful candidates.
- Travel: All roles are expected to participate in occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year.
Company Description
We're committed to building an inclusive culture where our team members can build relentlessly, learn constantly, have the freedom to communicate courageously and always act with integrity. It’s the diversity of our team that helps us make better decisions, resulting in more reactive solutions and ultimately lead us to stronger paths.
We welcome and encourage candidates of all backgrounds to apply.
If you require accommodations in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in our hiring process for any reason, please direct your questions to hr@claritisoftware.com and we’ll be happy to support you.
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| 📍 | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$124k-$185k annually
|
Remote
Location
USA, Canada
|
|
Job Type
unspecified
|
Posted
Feb 13, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
