[Hiring] Head of Product and Operations @Hunt St

Role Description

We are looking for a senior Product & Operations leader with previous experience working within a SaaS, marketplace, membership, subscription, fintech, loyalty/rewards, or comparable digital platform. The successful candidate will take significant responsibility away from the Founder, owning the day-to-day operation of the platform and coordinating the technology, systems, and processes required for the company to scale.

This role requires someone who can identify problems, investigate root causes, determine effective solutions, and follow them through to completion with minimal direction.

Key Responsibilities

• Product Ownership
  • Own and maintain the company’s product roadmap.
  • Translate commercial requirements into clear development specifications.
  • Prioritise features, improvements and bugs.
  • Manage external developers and technology partners.
  • Challenge development estimates and timelines where appropriate.
  • Establish acceptance criteria for development.
  • Coordinate releases.
  • Maintain product and technical documentation.
• QA & Technology Management
  • Take ownership of QA and regression testing.
  • Test development before production release.
  • Maintain bugs and issue registers.
  • Manage development priorities and delivery.
  • Understand web/mobile applications, APIs, databases, integrations and cloud infrastructure sufficiently to manage technical suppliers.
  • Coordinate security, backups, platform reliability and technical issues.
• Fundraiser Operations
  • Manage the operational process from:
    • Signed → Onboarding → Setup → Launch → Active
• Merchant Operations
  • Manage:
    • Signed → Onboarding → Offer Setup → Approval → Live → Ongoing Management
• Member & Payment Operations
  • Oversee:
    • Registration → Payment → Fundraiser Allocation → Membership Activation → Usage → Renewal
• Customer Support
  • Establish and manage support processes for:
    • Fundraisers
    • Merchants
    • Members
• Data & Reporting
  • Build and maintain management reporting covering:
    • Fundraisers
    • Merchants
    • Members
    • Membership sales
    • Revenue
    • Fundraising distributions
    • Payments
    • Renewals
    • Customer support
    • Product development
    • Platform performance
• Automation & Scalability
  • A major part of this role is identifying manual processes and progressively automating them.

Qualifications

• 5+ years of relevant experience in Digital Product and/or technology-enabled operations.
• Previous experience working for an Australian, UK, US or other international technology company would be highly regarded.
• Excellent written and spoken English communication.
• Formal tertiary qualifications in technology, information systems, business, operations or similar would be advantageous but are not essential.
• Demonstrated experience in:
  • SaaS, marketplace, fintech, subscription or membership platforms.
  • Product management and/or product ownership.
  • Managing external software developers.
  • QA and software releases.
  • Digital customer onboarding.
  • Payments and subscriptions, with Stripe experience highly regarded.
  • CRM and workflow systems.
  • Process automation.
  • Customer support operations.
  • Data, dashboards and reporting.
  • Building operational processes within a growing company.

Personality & Working Style

• Highly accountable.
• Proactive rather than reactive.
• Extremely organised.
• Commercially minded.
• Technically confident.
• Comfortable challenging developers.
• A strong communicator.
• Comfortable working directly with a Founder.
• Capable of operating with limited supervision.
• Comfortable with ambiguity.
• Obsessed with improving processes.
• Able to move between strategy and hands-on problem solving.

What Success Looks Like

• Within the first 6–12 months, this person should have:
  • Taken day-to-day product and operational management away from the Founder.
  • Established disciplined development and QA processes.
  • Created scalable fundraiser and merchant onboarding.
  • Improved the member and payment experience.
  • Established reliable management reporting.
  • Built effective support systems.
  • Identified and automated repetitive processes.
  • Created a clear product roadmap.
  • Built the operational foundation capable of supporting significant company’s growth.

Work Arrangement & Expectations

This is a remote role that will be set up via an Employer of Record (EOR) service. To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work.
• Reflect this engagement on their LinkedIn profile.