[Hiring] Operations Lead @GoLean Health

Role Description

We are looking for an Operations Lead who can build, run, and continuously improve the operational engine behind Pillar Health Solutions. This is a highly hands-on role for someone who is comfortable working in a growing healthcare business where processes are still evolving.

You will work closely with leadership and take ownership of the workflows connecting:

• Physician partners
• Practice staff
• Patients
• Dietitians
• Exercise professionals
• Internal support teams

You may be:

• Investigating why patients are not scheduling
• Improving a referral workflow
• Resolving a practice issue
• Reviewing operational data
• Building a new process
• Creating an SOP
• Coordinating provider capacity
• Implementing automation to eliminate repetitive work

As Pillar grows, this role should evolve from personally managing many operational processes to building the systems, team structure, accountability, and workflows that allow the company to scale efficiently.

We are looking for someone who does not simply identify problems. You should be able to:

• Determine why they are happening
• Create a practical solution
• Implement it
• Measure whether the solution worked

Qualifications

• 2+ years of experience in healthcare operations, medical practice operations, program management, client success, healthcare administration, or a closely related field.
• Experience owning processes and outcomes rather than only completing assigned administrative tasks.
• Strong understanding of patient scheduling, provider coordination, documentation, healthcare administrative workflows, and service operations.
• Demonstrated ability to identify operational problems, investigate root causes, and independently implement solutions.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and spoken English.
• Strong communication skills and confidence interacting with physicians, practice staff, healthcare professionals, patients, and senior leadership.
• Experience creating or improving SOPs, workflows, dashboards, trackers, or operational systems.
• Strong attention to detail, particularly when working with patient information, documentation, billing information, and operational data.
• Ability to manage multiple priorities in a fast-moving, changing, or early-stage environment.
• Comfortable learning unfamiliar tools, systems, workflows, and processes independently.
• Practical experience using AI, automation, or technology to improve business processes.

Requirements

• Experience supporting US medical practices or healthcare organizations.
• Experience in telehealth, nutrition, wellness, chronic care, preventive health, exercise programs, or virtual healthcare services.
• Familiarity with healthcare insurance, eligibility, reimbursement, billing, claims, or revenue-cycle workflows.
• Experience working with EHR/EMR systems, scheduling platforms, CRM tools, telehealth systems, or patient communication platforms.
• Experience coordinating or managing remote healthcare teams.
• Experience with physician practice onboarding, account management, or client success.
• Experience building processes or operations within an early-stage or rapidly growing company.
• Previous ownership of operational KPIs, service-level metrics, or business performance reporting.

Benefits

• Rate: $6 to $7/hour, with the final rate to be determined during the final interview.

Company Description

Pillar Health Solutions partners with medical practices to provide outsourced nutrition, dietary, exercise, and wellness support to their patients. Our model allows physician practices to expand the services available to their patients without having to build and manage an entire wellness team internally. Pillar supports the operational infrastructure behind the program, including:

• Patient coordination
• Provider support
• Scheduling
• Documentation
• Communication
• Reporting
• Billing-related workflows

We are building a model that should feel simple and seamless for the physician practice, even though there are many moving parts behind the scenes.