[Hiring] Global Business Process Analyst/Product Owner @Keysight Technologies, Inc.

Role Description

The GTM Technology & Enablement team is seeking an experienced Global Business Process Analyst / Product Owner to lead strategic initiatives that support Keysight's global go-to-market transformation. This role serves as the bridge between business stakeholders and technology teams, driving business outcomes through process innovation, solution design, product ownership, and organizational change management.

The successful candidate will partner with Sales, Customer Business Centers, Services, Operations, Finance, Compliance and IT organizations to define future-state business capabilities, lead requirements and solution design, oversee project execution, and ensure successful adoption of new technologies and processes.

This role requires a highly collaborative leader who can navigate complex global environments, influence across organizations, and manage initiatives from concept through deployment and operational stabilization.

Responsibilities

• Business Process Leadership & Product Ownership
  • Serve as the Product Owner for the IntelliSight Command Center (ICC), providing strategic oversight and governance for all platform enhancements, changes, and support requests.
  • Own and prioritize the ICC product roadmap, balancing business needs, user requests, technical improvements, and operational objectives.
  • Evaluate, manage, and coordinate user-driven enhancement requests to improve functionality, usability, and business value.
  • Lead the planning and execution of technical updates, system upgrades, and platform optimization initiatives.
  • Oversee end-to-end process design and continuous improvement efforts across all ICC-supported workflows.
  • Partner with business and technical stakeholders to define requirements, prioritize features, and ensure successful solution delivery.
  • Drive UI/UX strategy and design improvements to enhance the user experience and adoption of the ICC portal.
  • Manage and govern workflow enhancements across multiple ICC capabilities, including:
    • Trade Sales
    • Service Order Management
    • Email Intake and Classification (First Contact Non-Voice)
    • Trade Sales Post-Order Booking Console
  • Ensure alignment of platform capabilities with business objectives, operational efficiency goals, and customer experience requirements.
  • Monitor product performance, user feedback, and adoption metrics to identify opportunities for innovation and continuous improvement.
  • Partner with IT teams to translate business requirements into scalable technology solutions.
• Strategic Program & Project Execution
  • Lead or support Plan of Record (POR) and approved non-POR strategic initiatives.
  • Drive end-to-end project execution including planning, requirements gathering, design validation, testing, deployment, and business readiness.
  • Facilitate decision-making among business and technology stakeholders.
  • Manage project risks, dependencies, issues, and mitigation plans.
• Process Optimization & Governance
  • Analyze and improve end-to-end Lead-to-Cash, Sales Operations, Customer Care, and Services business processes.
  • Drive global process standardization while balancing regional business requirements.
  • Support governance models, process documentation standards, and operational controls.
  • Ensure compliance with Sales and Marketing Policies, regulatory requirements, and internal governance standards.
• Change Management & Business Readiness
  • Lead organizational change management activities to drive successful adoption of new processes and technologies.
  • Develop communication, training, and business readiness strategies.
  • Partner with business leaders to ensure smooth transitions from current to future-state processes.
  • Measure adoption, user satisfaction, and business outcomes.
• Testing & Operational Excellence
  • Lead business acceptance testing, end-to-end process validation, regression testing, and user experience testing.
  • Coordinate defect triage, root cause analysis, and resolution activities.
  • Support production issue investigation and solution remediation efforts.
  • Ensure successful stabilization and ongoing operational effectiveness following deployment.
• Stakeholder Engagement
  • Act as a trusted advisor to senior leaders, business partners, and technology teams.
  • Build strong relationships across global organizations and influence without direct authority.
  • Facilitate workshops, executive presentations, and cross-functional decision forums.
• Product Ownership Responsibilities
  • Product Strategy & Vision
    • Influence and contribute to product vision, strategy, roadmap, and program backlog to support organizational objectives and long-term business outcomes.
    • Partner with business stakeholders to identify opportunities for innovation, process optimization, and technology enablement.
    • Translate strategic goals into actionable product enhancements and capabilities.
  • Backlog Ownership & Prioritization
    • Own, create, prioritize, and maintain the product and team backlog.
    • Define and manage user stories, features, epics, and acceptance criteria.
    • Serve as the decision authority for backlog priority, balancing business value, risk, technical complexity, and organizational objectives.
    • Continuously refine and reprioritize work based on changing business needs and market conditions.
  • Agile Delivery Leadership
    • Drive iteration planning, sprint objectives, and Program Increment priorities.
    • Collaborate closely with development, architecture, QA, UX, and business stakeholders to ensure successful delivery of solutions.
    • Coordinate dependencies and alignment across multiple product teams and Product Owners cross time zones and regions.
    • Participate in Agile ceremonies including Planning, backlog refinement, sprint planning, demos, retrospectives, and release planning.
  • Requirements & Solution Definition
    • Lead discovery and requirements gathering activities with global business stakeholders.
    • Develop user stories, process flows, business requirements, and functional specifications.
    • Ensure business requirements are clearly defined, understood, and aligned with strategic objectives.
    • Evaluate solution alternatives and recommend approaches that maximize business value.
  • Validation & Acceptance
    • Partner with QA teams to develop acceptance criteria and test scenarios.
    • Validate delivered functionality against business requirements.
    • Accept completed stories and solutions into production baselines.
    • Ensure solutions deliver intended business outcomes and user experience improvements.

Qualifications

• Bachelor's degree in Business, Information Systems, Engineering, Operations, or related field.
• 10+ years of experience in business process management, product ownership, program management, or enterprise transformation initiatives.
• Proven experience leading complex global projects from requirements through deployment and operational support.
• Strong understanding of end-to-end Trade Sales, Quote-to-Cash, Customer Business Center process and policy, Service Order Management, Compliance and Lead-to-Cash processes.
• Experience developing business requirements, functional designs, process maps, and user stories.
• Demonstrated ability to align technology solutions with business strategy and operational objectives.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent verbal, written, and presentation communication skills.
• Experience working with global cross-functional teams and executive stakeholders.
• Ability to work hours required to support global business cross-region and all time zones.
• Ability to manage ambiguity, drive alignment, and deliver results in a fast-paced environment.
• Experience leading enterprise digital transformation initiatives.
• Familiarity with AI-enabled business processes and workflow automation and the IntelliSight Command Center portal.
• Experience supporting Lead-to-Cash, Quote-to-Cash, Customer Business Center, Services, or CRM modernization initiatives.

Preferred Qualifications

• 5+ years of Product Owner, Business Analyst, Product Management, Program Management, or equivalent experience supporting enterprise technology solutions.
• Demonstrated experience operating within Agile, Scrum, SAFe, or hybrid delivery frameworks.
• Experience serving as Product Owner within Agile, Scrum, or hybrid delivery frameworks.
• Experience with Salesforce Sales Cloud, Service Delivery Console, Service Cloud, Revenue Cloud, Transaction Manager, Oracle EBS, Oracle Cloud, and related enterprise applications.
• Strong understanding of enterprise master data including customer, product, pricing, and organizational data structures.
• Experience with Jira, Microsoft Project, or similar project and requirements management platforms.
• Experience leading global change management and user adoption initiatives.
• Experience supporting mergers, acquisitions, process harmonization, or large-scale business transformation programs.
• Proven experience managing and prioritizing product backlogs and user stories.
• Experience facilitating roadmap, backlog refinement, sprint planning, and business stakeholder workshops.
• Ability to balance strategic objectives with tactical execution priorities.
• Experience driving adoption and organizational change across global teams.

Success Profile

• A strategic thinker who can connect business objectives to technology solutions.
• A strong facilitator who can build alignment across diverse stakeholder groups.
• An effective Product Owner who can balance competing priorities and deliver measurable value.
• A process expert who understands how changes impact the broader end-to-end business ecosystem.
• A collaborative leader who thrives in a global, highly matrixed environment.
• Passionate about innovation, operational excellence, and delivering exceptional customer and employee experiences.
• Understands both business strategy and technology implementation.
• Drives decisions confidently while balancing stakeholder input.
• Thinks like a product owner and acts like a business transformation leader.
• Excels at influencing without authority in complex matrix organizations.
• Uses data, customer feedback, and business outcomes to prioritize work.
• Communicate effectively with executives, business leaders, end users, and technical teams.
• Thrives in ambiguity and can quickly adjust priorities as business needs evolve.
• Champions collaboration, continuous improvement, and Agile ways of working.

Salary Range

The level of role will be based on applicable experience, education and skills; Most offers will be between the minimum and the midpoint of the Salary Range listed below.

Colorado Pay Range MIN $110,740.00 MIDPOINT $147,750.00 MAX $184,570.00

Note: For other locations, pay ranges will vary by region.

Benefits

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)

Company Description

Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets.

At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an award-winning culture.