[Hiring] Senior Business Process Engineer @Delta Dental

Role Description

The Senior Business Process Engineer evaluates, designs, executes, measures, monitors and controls business processes. The role will work to ensure that business process outcomes are in harmony with an organization's strategic goals. They work collaboratively across all departments of the organization to help improve the management of complex cross-functional business processes and value streams. The role will focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability, and assist the organization to meet its business objectives and goals. The senior business process engineer needs to be highly skilled in evaluating needs and issues, defining strategies and solutions, and implementing repeatable processes, platforms, tools, and systems to enhance awareness and growth of products and services. The Senior Business Process Engineer independently applies enterprise and systems thinking, Business Process Architecture, and relevant Business Architecture practices to frame strategic cross-functional initiatives, identify business capability gaps, dependencies, and system-level risks, and translate strategic priorities into decision-ready improvement and transformation opportunities.

Responsibilities

• Evaluates enterprise initiatives, portfolio priorities, and in-flight roadmaps to identify process improvement opportunities, cross-functional dependencies, business capability needs, and implications for roadmap decisions.
• Defines, implements, and maintains end-to-end business processes, procedures, ownership, and controls to meet business objectives and comply with customer and Enterprise standards.
• Works with stakeholders to assess current-state performance, identify business requirements, risks, root causes, and improvement opportunities, and recommend evidence-based solutions.
• Plans, coordinates, and leads complex cross-functional process improvement and transformation efforts across people, process, technology, and data, including implementation, change readiness, and adoption.
• Leads current- and future-state analysis and value-stream mapping, connecting processes to customer journeys, business capabilities, enabling systems, data, and upstream and downstream impacts.
• Independently applies Business Process Architecture and relevant Business Architecture practices to identify capability gaps, process overlaps, ownership issues, dependencies, and enterprise impacts and to inform initiative framing and transformation roadmaps.
• Designs and facilitates workshops and working sessions that align cross-functional leaders, surface differing perspectives, make tradeoffs visible, and frame options for sound decisions.
• Develops business cases, financial models, process measures, and business capability measures to evaluate costs, benefits, risks, performance, customer outcomes, and value realization.
• Serves as an internal BPM advisor and consultant, providing guidance on process design, enabling technology, BPM frameworks, methods, tools, governance, process ownership, and sustainable continuous improvement.
• Mentors Associate and Business Process Engineers, collaborates with Process Engineers throughout evaluation, design, implementation, and measurement, and helps teams strengthen process maturity and ownership.
• Assists in planning, coordinating, and executing engineering projects.
• Supports and collaborates with other Engineers through evaluation, design analysis, and development phases.
• Maintains knowledge, ensures competency and compliance with policies and procedures, to be the technical expert while collaborating with cross-functional teams.
• This list is not all-inclusive, and you are expected to perform other duties as requested or assigned.

Qualifications

• Bachelor’s degree and 4+ years of relevant experience.
• Experience in BPM Centers of Excellence or similar enterprise process functions.
• Demonstrated experience leading value-stream mapping and complex cross-functional BPM initiatives.
• Demonstrated hands-on experience developing or applying Business Process Architecture, including process hierarchy, taxonomy, decomposition, and end-to-end process relationships.
• Healthcare industry experience strongly preferred, ideally within a health plan, payer, insurance, dental benefits, or similarly complex and regulated environment.
• Core skills in organization, communications, project and program management, organizational change management, leadership and coaching.
• Demonstrated hands-on experience applying Business Process Architecture and relevant Business Architecture practices, including process hierarchy and decomposition, business capability modeling, value streams, and relationships among processes, customer journeys, technology, data, and ownership.
• Advanced critical and systems thinking, with the ability to reframe requests into underlying business problems and identify tradeoffs and second-order impacts.
• Ability to translate complex analysis into executive-ready narratives, recommendations, and decision options.
• Ability to influence without authority and challenge thinking constructively.
• Ability to lead complex cross-functional working sessions and move leaders toward alignment and sound decisions.
• Strong emotional intelligence: Open to/seeks and integrates feedback. Able to identify and address underlying issues/objections and handle ahead of engagement with leadership or team members.
• Strong business, functional, and enterprise acumen, with high aptitude for partnering with technology experts.
• Ability to mentor Associate and Career Process Engineers.
• Trusted advisor, honest, up-front, and able to maintain confidentiality.

Licenses

• Lean Six Sigma Black Belt. Preferred

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.

Pay Grade 21. $81,265 - $176,073

Benefits

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program