[Hiring] Director of Product & Delivery Management @Bloom Works

Role Description

We're looking for a Director of Product & Delivery to lead and develop our Product and Delivery practice, set the standard for how we support our clients, and raise Bloom's profile as a product partner in government. You'll manage and develop a team of Product and Delivery Managers (PDMs), help client teams grow their own product capability, and build the external relationships and field presence that bring Bloom's product expertise to more government teams.

• Build client capacity in product thinking
• Help clients see and learn the value of product thinking firsthand on engagements
• Support clients in adding product roles, capability, and team structures of their own
• Serve as a trusted advisor to government leaders on setting up product leaders and teams for success
• Define and maintain the standards, workflows, and rituals that let teams deliver well and sustainably
• Establish how the practice measures progress, learns, and adjusts as conditions change
• Set up knowledge management so lessons carry forward instead of getting rediscovered

• Lead and grow the Product & Delivery practice
• Support a team of 7 to 10 seasoned PDMs through regular 1:1s, candid feedback, and coaching
• Grow senior practitioners toward broader scope and leadership
• Hire PDMs and place them on projects where they will thrive
• Set the practice's direction and norms for collaboration and candor
• Step in on hard team dynamics when needed

• Advance the role of product in public interest tech, and Bloom’s expertise specifically
• Shape and contribute to the ecosystem-wide conversation on the importance of product in delivering user-centered public services
• Raise the visibility of Bloom's product expertise with government teams and partners
• Build relationships with potential partners and clients
• Represent Bloom's product practice in the field

• Contribute to Bloom's growth as a director
• Work with Bloom's leadership team on tactical and strategic decisions
• Scope proposed work with appropriate time and cost estimates
• Take a long-term view, make decisions aware of second-order effects

Qualifications

• At least 10 years of product and delivery experience, including leading teams in a consulting-like environment
• Experience leading and maturing a team or practice, including developing senior practitioners
• A track record of building client capacity
• A history of representing product approaches in public interest technology
• Comfort in a remote, distributed team, with exceptional communication
• Fluency in agile, iterative, user-centered delivery
• Experience in business development and government procurement
• Deep familiarity with the public interest technology landscape
• A thoughtful, curious, and technically savvy stance toward emerging technology

Benefits

• An environment that empowers you to apply your skills and experience for the public good
• Remote/distributed work environment
• Health and wellness benefits (medical, dental, vision, life & AD&D, FSA, STD, LTD, & 401k + 3% match)
• PTO, sick, and national holidays
• Paid company closures during the week of July 4th and between Christmas and New Years Day

Company Description

Bloom Works is a women-owned civic technology consultancy. Our mission is to build government capacity to deliver services well, so that people get the public services they need, frictionlessly and with dignity.

• We partner with government agencies and purpose-driven organizations through product thinking, user experience design, content strategy, research, and technical strategy.
• We work at the intersection of human-centered design, policy, and implementation.